hotel front desk clerk

Education:

Secondary (high) school graduation certificate.

Tasks:

• Register arriving guests and assign rooms.
• Take, cancel and change room reservations.
• Provide information on hotel facilities and services.
• Provide general information about points of interest in the area.
• Process guests' departures, calculate charges and receive payments.
• Maintain an inventory of vacancies, reservations and room assignments.
• Answer telephone and relay telephone calls and messages.
• Assist clients/guests with special needs.
• Contact customers to deliver requested wakeup calls.
• Provide customer service.

Personal suitability:

• Client focus.
• Dependability.
• Flexibility.
• Organized.
• Reliability.
• Team player.

Experience:

No experience (will train).

Support for youths:

• Offers on-the-job training tailored to youth.
• Offers mentorship, coaching and/or networking opportunities for youth.
• Provides awareness training to employees to create a welcoming work environment for youth.