SUPERVISOR

Job Summary

Uphold the company’s mission and values by delivering exceptional service standards and overseeing daily restaurant operations to ensure an outstanding dining experience.

Responsibilities

• Deliver professional and attentive customer service to enhance guest satisfaction and dining experience
• Demonstrate thorough knowledge of the menu, promotions, and membership programs to inform and assist customers effectively
• Oversee daily restaurant operations including table setup, food service, condiment preparation, and food portioning to maintain smooth workflow
• Supervise service stations to ensure equipment functionality and cleanliness, and recommend process improvements for operational efficiency
• Proactively identify and resolve customer service issues with professionalism and tact to maintain high service standards
• Plan and coordinate events tailored to guest requirements to ensure successful execution
• Manage staff scheduling, track attendance, and oversee manpower planning to optimize workforce deployment
• Support recruitment initiatives by assisting in candidate screening and onboarding processes
• Handle routine administrative tasks to support restaurant management
• Execute additional tasks assigned by the Manager to contribute to overall operational success