customer service representative

Responsibilities:

Respond to customers through phone calls, emails, chats, and social media. Attend to customer enquiries and provide accurate information. Handle and resolve customer complaints professionally. Follow up on customer requests and ensure timely resolution. Maintain accurate records of customer interactions. Process orders, requests, or basic transactions when required. Escalate complex issues to the appropriate department or supervisor. Build and maintain positive relationships with customers. Work with other departments to resolve customer-related issues. Prepare basic customer service reports when required.

Requirements:

1–2 years of relevant customer service experience is preferred. Minimum of OND in Business Administration, Marketing, Communications, or a related field. Previous customer service experience is an advantage. Excellent verbal and written communication skills. Good listening and interpersonal skills. Ability to remain calm and professional when handling difficult customers. Strong problem-solving and organizational skills. Basic computer and Microsoft Office skills. Ability to work independently and as part of a team. Good attention to detail and willingness to learn.