crisis intervention worker

Vancouver Police DepartmentCrisis Response Worker Competition #26154-20261027 Unit Victim Services Unit, Diversity, Community & Indigenous Relations Section Status Auxiliary / Casual - On Call Hours of Work Evenings / Weekends / Stat Holidays Salary Pay Grade 19 - $36.57 per hour with 12% in lieu of benefits Competition End Date Tuesday, November 10, 2026 Responsible for providing direct support services to crime and trauma victims and witnesses.Essential Duties Attends the scene of police crisis call-outs such as crimes, serious accidents, and sudden death; provides emotional support to distressed victims, witnesses, and family members; assists police with next-of-kin notifications in cases of sudden deaths; provides information regarding agencies available to victims; as appropriate, contacts family members, arranges for emergency transportation; liaises with other agencies on scene to provide practical support and assistance as needed Makes referrals to appropriate agencies for services such as counselling, financial assistance, and legal advice Documents all services provided to clients and performs related administrative duties Attends staff meetings and any mandatory training Contacts supervisor for consultations for major police incidents Other related duties and responsibilities as assignedKnowledge, Skills, and Abilities Considerable knowledge of the rules and regulations governing program activities Considerable knowledge of the practices and techniques of crisis intervention and follow-up support as related to the work performed Sound knowledge of available community resources Working knowledge of court and police procedures as they relate to the work performed Ability to effectively communicate with victims and witnesses of crime and trauma, and to provide emotional support, information and referrals, under stressful circumstances Ability to prepare records related to the work Ability to establish and maintain effective working relationships with a variety of internal and external contactsExperienceRequired Minimum two years? direct crisis intervention experience, such as victim services support, mental health intervention, crisis centre work, etc. or an equivalent combination of training and experiencePreferred Direct experience in Victim Services as a paid Victim Services workerEducationRequired High school diploma, supplemented by additional courses in the field of social science, plus considerable related experiencePreferred Degree in the field of social sciences such as psychology or social work Victim Services trainingOther Requirements Valid Class 5 BC driver?s licence, with a satisfactory driver?s abstract Ability to arrive at 2120 Cambie Street within 30 minutes of being requested Ability to cover various shifts, as the Unit operates 24/7 Pass and maintain an enhanced security clearance while employed with the Vancouver Police Department, which will be renewed every five years Ability to work in an environment with an Accredited Facility Dog present Access to a cell phone for deployment purposesSelection ProcessShortlisted applicants will be required to pass a written exam prior to moving on to the interview stage.Note This position falls under the jurisdiction of Teamsters Local 31.Applicants should submit a resume via email to vpd.civilian.jobs@vpd.ca by 4:30 p.m. on the closing date. The competition number must be indicated in the subject line in the email.