Operations Manager
Aspire Software company overview
Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time-sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.
Role overview
We are looking for an experienced operations manager/project manager stepping into a busy, cross-functional role that combines day-to-day operational management, escalation handling, people leadership, and active project delivery. This role sits at the centre of the business, working closely with leadership and managing a small team, while also driving forward several time-boxed strategic projects (system migrations and implementations) currently in progress.
The ideal candidate is highly organized, comfortable managing competing priorities, confident communicating with senior stakeholders, and capable of quickly picking up context on live projects without significant ramp-up time.
Key responsibilities
Daily / ongoing
Manage and resolve customer support/escalation issues
Handle ad-hoc operational requests and escalations
Line-manage a small team — including 1:1s, unblocking issues, and approvals
Monitor and maintain oversight of key business KPIs
Weekly
Lead/participate in the weekly management meeting with leadership, including weekly reporting
Prepare and distribute the Friday weekly executive report
Monthly
Conduct AR aging review
Produce churn reporting
Conduct VBS review
Active projects (currently a significant portion of workload)
Oversee RW+ implementation and migration
Manage the RW legacy sunset process
Oversee HubSpot implementation across Salesforce (SF), TeamSupport, Intercom, RW+
Manage ValBill project
Periodic / as-needed
Support webinars and marketing email initiatives
Produce ad-hoc KPI reporting
Support ValPay Capital initiatives
Requirements
Proven experience in an operations management and/or project management role, ideally within a fast-paced, tech-enabled or SaaS business
Experience managing direct reports, including running 1:1s and unblocking day-to-day issues
Strong track record of managing multiple concurrent projects, including system implementations/migrations (e.g., CRM, billing, support tooling)
Comfortable owning executive-level reporting and presenting to leadership
Experience handling customer escalations and cross-functional ad-hoc requests
Familiarity with tools such as HubSpot, Salesforce, Intercom (or equivalent CRM/support platforms) is a strong plus
Strong financial acumen and advanced Excel skills are essential — this role owns AR aging review, churn reporting, and VBS review, and regularly builds/maintains reporting for leadership. Candidates should be comfortable with:
Building and maintaining reports involving pivot tables, lookups (VLOOKUP/XLOOKUP/INDEX-MATCH), and formula-driven models
Reconciling and analyzing financial data (aging balances, revenue/churn figures) with a high level of accuracy
Translating raw data into clear, exec-ready summaries and dashboards
Excellent communication, prioritization, and stakeholder management skills
Able to work independently and hit the ground running with minimal handover time
Handover & onboarding
Given the breadth of live projects and standing responsibilities, a structured handover period with the current role holder is strongly recommended prior to leave commencing, covering:
Introductions to direct reports and key stakeholders
Walkthrough of active projects and current status (RW+, HubSpot implementation, ValBill, RW legacy sunset)
Access to reporting templates (weekly exec report, KPI dashboards, AR aging, churn reports)
Overview of escalation processes and key accounts