Mall Partnerships Specialist

Take on a leadership role by formulating and executing strategic plans in line with company objectives

Set and ensure the reach of relevant team KPIs to help maintain excellent performance

Address client inquiries and concerns related to permit processing

Update and maintain trackers for accurate record-keeping

Provide suggestions for process improvements to enhance efficiency

Cultivate relationships with various mall point persons for strategic expansion

Collaborate with key contacts for mall hook-ups, including IT and mall teams

Process incoming mall hook-ups and accreditations efficiently

Support clients in their usage of the POS system within mall premises, addressing concerns as needed

Ensure compliance with mall regulations and requirements

Foster effective communication between UTAK POS and mall stakeholders

Contribute to the growth of UTAK's accreditation in multiple malls

Work in a hybrid setup (50% remote, 50% on-site) to facilitate both virtual and in-person

Experience in business, communication, compliance, external relations, or a related field

Strong interpersonal skills and ability to communicate effectively with clients and stakeholders

Detail-oriented with excellent organizational skills

Problem-solving abilities and a proactive approach to resolving concerns

Comfortable handling calls and corresponding through text, email, and chats

Previous experience in customer service, compliance, or a related role is preferred

Proficient in maintaining accurate records and trackers

Ability to manage multiple tasks and client interactions simultaneously