GRC Customer Service Coordinator I

SCOPE The GRC (Global Resource Center) Customer Service Coordinator I provides support to global China based sales branches by assisting with customer inquiries, the coordination of special customer requests, and issue resolution. This is a bilingual role and requires verbal and written proficiency in Mandarin. ACCOUNTABILITIES

• Verify and expedite customer orders to ensure accuracy and secure...
• Bilingual English/Mandarin proficiency is required with excellent verbal and written communication skills in English & Mandarin
• Ability to use the computer system proficiently.
• Knowledge of, or the ability to learn company product lines, services, policies, and procedures.
• Must have good telephone etiquette and ability to...