Customer service adviser
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Education:
Secondary (high) school graduation certificate.
Tasks:
- Address customers' complaints or concerns.
- Answer inquiries and provide information to customers.
- Arrange for billing for services.
- Explain the type and cost of services offered.
- Issue receipts and other forms.
- Maintain records and statistics.
- Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services..
- Perform general office duties.
- Receive and log complaints.
- Receive payments.
Computer and technology knowledge:
- Database software.
- Internet.
- MS Excel.
- MS Outlook.
Work conditions and physical capabilities:
- Attention to detail.
- Fast-paced environment.
- Work under pressure.
- Repetitive tasks.
- Standing for extended periods.
- Walking.
Experience:
No experience (will train).
Employment terms options:
Day.
Financial benefits:
- Bonus.
- Commission.
Other benefits:
Other benefits.