Ride Sharing Services Customer Service Specialist

General Description

We are seeking a dynamic and customer-focused Customer Service Representative with Sales Experience to join our CX team in a BPO/call center environment. This role combines excellent customer support with sales-driven interactions, requiring strong communication skills, active listening, and the ability to identify opportunities to promote products or services. The ideal candidate thrives in fast-paced settings, builds rapport easily, and consistently delivers solutions that enhance customer satisfaction while contributing to business growth.

Key Responsibilities

• Handle inbound calls, delivering friendly and efficient customer service in English.
• Listen actively to understand customer needs and solve order or delivery challenges.
• Use your soft skills to build rapport and ensure a delightful experience.
• Apply sales experience to upsell features or assist with menu options when appropriate.
• Work with your team to keep the delivery process fast and flawless

Requirements

• Work Modality: Must be flexible to work on-site
• Experience: + 6 months of experience in customer service - desirable
• Education: Minimum High School Diploma or equivalent certification required.
• English Level: B1 - B2 Spoken & Written (CEFR).
• Background Check: Must pass a local and international criminal record check (BGC).
• Employment Verification: Required.
• Legal Documentation: NIT & DPI

Join our team and be part of a dynamic environment where you can develop your financial expertise and provide exceptional service to clients!. -Requerimientos- Educación mínima: Bachillerato / Educación Media años de experiencia Idiomas: Inglés Edad: A partir de 18 años Conocimientos: Servicio al cliente, Atención al cliente Palabras clave: servicio, service, especialista