Service Sales Administrator (Science Park)

Your tasks

Job Responsibilities Provide administrative and quotation support to the Service Sales team in Singapore.

The role will help prepare T&M and service parts quotations, follow up on quotations through to purchase order receipt and maintain accurate service parts and customer account information.

• Prepare and process T&M and service parts quotations using the relevant internal systems and approved pricing guidelines.
• Check quotation details for accuracy, including customer and equipment information, scope, pricing, validity, and required documentation.

• Coordinate with Service Sales, Service Operations, Finance and other relevant teams to obtain information needed for quotations.
• Track open quotations and follow up with customers or internal stakeholders on their status.

• Support quote-to-PO follow-up, including recording outcomes and coordinating next steps when a purchase order is received.
• Escalate pricing, commercial, or approval matters to the appropriate team or manager.Service parts and customer master data

• Create service parts records and process extensions in the relevant systems,following established procedures and approval requirements.
• Submit requests to create new customer accounts and provide the required supporting information.

• Check submitted data for completeness and accuracy, and follow up on missing information.
• Maintain clear records of requests, approvals, and completed updates.Service Sales administration.

• Maintain quotation trackers, customer records, and other Service Sales documentation.
• Support order processing and related administrative activities as required.

• Prepare routine reports on quotation activity and follow-up status.
• Respond to internal requests and coordinate timely resolution of administrative issues.

• Follow company policies, data privacy requirements, and applicable approval controls.

• Quotations and administrative requests are processed accurately and within agreed timelines.
• Open quotations receive timely follow-up, with outcomes recorded clearly.

• Service parts and customer account requests are complete, accurate, and processed in line with established procedures.
• Service Sales records and trackers are maintained reliably.

Requirements

Job Requirements

• Diploma or equivalent qualification in business administration, sales support field.

• Experience in sales administration, customer service, quotation processing or order management is preferred.

• Familiarity with ERP or CRM systems and Microsoft Office applications.
• Strong attention to detail and ability to manage multiple requests and deadlines.

• Clear written and verbal communication skills.
• Able to work collaboratively with customers and cross-functional teams.

Other

Location is at Science Park.