Program Administrator / Senior Program Administrator

Job Purpose : To support the Program Manager in strengthening existing customer relationships and ensuring smooth day-to-day operations, which includes New Product Introduction (NPI), Order Administration, BOM Management and Planning.

Job Responsibilities: Customer Relationship Management Build and maintain strong relationship with customers by identifying and assessing customers’ current and future needs Timely fulfilment of customers’ orders or communication of schedule revision Liaise with internal departments to ensure orders will be fulfilled on time Respond to all customers’ inquiries promptly Prepare and provide reports and proposals to customers as required

Order Processing Acknowledge and process sales orders, coordinate with various departments and related parties to fulfil order Prepares samples, price estimates and quotations within customer’s expectations and timeframe Creates work orders for production and replacement workorders if necessary Ensure prompt billing of invoices and assist in overdue payment collection Manage customer’s product content effectively

  Material Planning Plan and make purchase requisition for necessary materialsto ensure materials availability in meeting production needs while minimizing inventory holding/costs Manages inventory level for raw materials, work-in progress and finished goods Analyse order trends and prepare forecast schedule to material planner Partner & Vendor Management Ensure partners and vendors fulfil their service promptly with the correct price Evaluates vendor’s performance develop good relationships with reliable vendors

Productivity and Innovation Identify potential improvement initiatives Implement feasible improvement initiatives to enhance effectiveness, efficiency and/or economy

People Management & Administration Prepares and updates key functional metrics regularly Guides and train Program Administrators (for Senior PA)

Job Requirements: Diploma/Degree in Business Administration, Supply Chain Management or other relevant fields 1 – 2 years of experience in operations/supply chain environment (PA) 3 – 5 years of experience in operations/supply chain environment (Senior PA) Good command of English; able to speak and write confidently Able to communicate fluently in Mandarin Strong interpersonal skills with good presentation and communication abilities Independent and proactive, with strong customer service orientation. Experience in printing and packaging industry will be an added advantage Knowledge in MRP and SAP systems will be added advantage