user support technician
Skal:JavaScriptPHPHTMLWordPressMobileSecurity
Education:
College/CEGEP.
Tasks:
- Respond to users experiencing difficulties with computer.
- Consult user guides, technical manuals and other documents to research and implement solutions.
- Provide advice and training to users in response to identified difficulties.
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts.
- Participate in the redesign of applications and other software.
- Supervise other technical support workers in this group.
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
- Provide customer service.
Computer and technology knowledge:
- Android.
- Information Technology Infrastructure Library (ITIL).
- Shell script.
- iOS.
- MAC.
- Linux.
- JavaOS.
- Device drivers.
- Networking software.
- Networking hardware.
- Networking security.
- Extranet.
- Intranet.
- Internet.
- Servers.
- Desktop applications.
- File management software.
- Security software.
- Multimedia software.
- Word processing software.
- Presentation software.
- Mail server software.
- Communication software.
- Image editing software.
- Project management software.
- Programming software.
- HTML editing software.
- Website creation and management software.
- Web service design.
- Business diagram software.
- Desktop publishing software.
- Mapping and data visualization software.
- Database software.
- Mac OS.
- Quick Books.
- MS Active Directory.
- Veritas Netbackup.
- .NET.
- JavaScript.
- MS Office.
- MS Windows.
- SQL.
- SharePoint.
- Spreadsheet.
- TCP/IP.
- Visual Basic.
- Wireless networks.
- XML.
- PHP.
- WordPress.
Experience:
1 year to less than 2 years.