Client Relations Specialist

Description

About Rosalte

Rosalte is a growing company focused on delivering high-quality services and building long-term relationships with our clients. We believe that strong client communication and satisfaction are key factors in our success, and we are looking for a Client Relations Specialist to maintain professional relationships with our clients and ensure the highest level of service quality.

Role overview

The Client Relations Specialist will be responsible for maintaining strong client relationships, conducting quality calls, resolving issues, and ensuring smooth communication between the company and clients. The role also includes handling client concerns and following up on payments when required.

Key responsibilities

Follow up with clients regularly to ensure satisfaction

Maintain strong and professional relationships with clients

Conduct quality calls to ensure service standards are met

Handle client complaints and solve conflicts professionally

Coordinate with internal teams to resolve client issues

Follow up with clients regarding pending payments

Keep records of client communication and feedback

Report client concerns to management when needed

Requirements

Previous experience in customer service, client relations, or account management preferred

Fluent English speaker (spoken and written)

Strong communication and problem-solving skills

Ability to handle difficult situations professionally

Ability to follow up and track tasks accurately

Attention to detail, time management, and professional attitude

Benefits

Working hours: 9:00 AM - 6:00 PM or 10:00 AM - 7:00 PM (including one-hour break)

Days off: Saturdays and Sundays

Work location: Sheikh Zayed, Cairo

Competitive salary based on experience

Medical insurance coverage

Company-provided mobile phone, SIM card, and laptop

Opportunity to work with expanding FMCG brands across regional markets

Dynamic and performance-driven work environment