operations supervisor

*Operations Supervisor ? Property Services*

Superior Property Solutions is looking for an experienced Operations Manager to run the day-to-day field operations of our growing property services company. We service the GTA, Hamilton, southwestern Ontario, and Niagara with lawn care, property cleanouts, pack-and-store, inspections, and maintenance/renovation work. This is a hands-on, fast-paced role for someone who thrives on solving problems in real time and keeping a busy team on track.

This is an office-based role reporting directly to ownership.

*What you'll do:*

_Daily Operations & Dispatch_

• Build and issue daily routes and task assignments for field crews
• Monitor crews throughout the day, adjusting routes and reassigning jobs as issues, delays, or changes come up
• Get crews out the door each morning ? confirm they have keys, paperwork, and all supplies/equipment needed for the day
• Troubleshoot in real time when jobs run long, equipment fails, or weather disrupts the schedule

_Customer Service_

• Ensure customer emails and calls are answered promptly and professionally
• Ensure job results, photos, and reports are submitted back to customers in a timely manner
• Handle customer issues and complaints as they arise, escalating where necessary

_Employee & Administrative Oversight_

• Address employee issues throughout the day (attendance, performance, conflicts, coverage gaps)
• Directly manage and support our administration employee to keep office/back-office tasks on track
• Ensure the billing book is kept accurate and up to date
• Support onboarding and training of new field staff

_Cross-Functional Collaboration_

• Work alongside ownership and the Field Manager to plan and improve day-to-day operations
• Help identify recurring problems and suggest process improvements
• Assist with equipment/fleet tracking and flag maintenance needs
• Support quoting or scheduling input when needed

*What you bring:*

• Previous experience in operations, dispatch, or scheduling (property services, landscaping, home services, logistics, or similar industry preferred)
• Strong organizational skills and ability to manage multiple moving parts at once
• Clear, professional communication ? comfortable with customers and crews alike
• Calm under pressure and quick to problem-solve when plans change
• Comfortable using scheduling/routing software and basic office tools (email, spreadsheets)
• Valid driver's license
• Available for early morning starts

*Nice to have:*

• Experience supervising or managing a team
• Familiarity with billing/invoicing processes
• Background in lawn care, cleanouts, or similar field services

*Job details:*

• Full-time
• Reports to: Ownership
• Direct report: 1 (Administration employee), 12-15 field employees
• Location: Based out of our Millgrove, ON shop ? office-based, field visits not expected
• Pay: $55,000?$68,000/year, based on experience
• Health insurance offered and paid for by employer

Pay: $55,000.00-$68,000.00 per year

Benefits:

• Casual dress
• Company events
• Dental care
• Extended health care
• On-site parking
• Paid time off
• Vision care

Application question(s):

• A background check may be required as a condition of employment.

Experience:

• Schedule management: 2 years (required)
• Supervising: 2 years (preferred)
• Operations management: 2 years (preferred)

Language:

• English (required)

Licence/Certification:

• Driving Licence (required)

Work Location: In person