outbound customer service representative - contact centre

Education:

No degree, certificate or diploma.

Work setting:

Urban area.

Tasks:

• Advise clients on advertising or sales promotion strategies.
• Answer written and oral inquiries.
• Address customers' complaints or concerns.
• Answer inquiries and provide information to customers.
• Arrange for billing for services.
• Arrange for refunds and credits.
• Explain the type and cost of services offered.
• Maintain records and statistics.
• Perform general office duties.
• Receive and log complaints.
• Receive payments.

Computer and technology knowledge:

• Database software.
• Internet.
• MS Excel.
• MS Outlook.
• MS Windows.
• MS Word.

Type of experience:

Call centre.

Transportation/travel information:

Public transportation is available.

Work conditions and physical capabilities:

• Attention to detail.
• Fast-paced environment.
• Work under pressure.
• Repetitive tasks.

Personal suitability:

• Punctuality.
• Client focus.
• Efficient interpersonal skills.
• Excellent oral communication.
• Excellent written communication.
• Organized.
• Reliability.
• Team player.
• Dependability.
• Quick learner.

Screening questions:

Do you meet the language requirements listed in the job posting for the position (English or French)?

Employment terms options:

• Evening.
• Flexible hours.
• Morning.

Experience:

Experience an asset.

Employment terms options:

• Day.
• Weekend.

Financial benefits:

• Bonus.
• Commission.

Other benefits:

Free parking available.