Luxury Sales & Retail Manager

Responsibilities:

Develop and execute sales strategies to achieve revenue, profitability and customer acquisition targets. Manage the day-to-day operations and commercial performance of the retail outlet. Build and maintain relationships with high-value clients, HNIs, beauty professionals, influencers and other relevant customer networks. Deliver a premium customer experience that encourages repeat purchases, loyalty and referrals. Identify and pursue business opportunities across Lekki, Ikoyi, Victoria Island and other relevant premium markets. Coordinate product merchandising, stock monitoring, inventory control, sales reporting and retail presentation. Lead, supervise, motivate and develop sales staff, ensuring accountability and strong service standards. Plan and support promotional activities, product demonstrations, beauty masterclasses, customer engagement events and relevant partnerships. Monitor sales performance, customer feedback, market trends and competitor activity, and recommend appropriate improvements. Provide regular reports on sales, performance against targets, customer development and operational issues.

Requirements:

HND in Marketing, Business Administration, Mass Communication or a related discipline. Relevant qualifications in beauty, skincare, cosmetology or health sciences will also be considered. At least five years of relevant experience in luxury retail, premium beauty/skincare sales, high-end customer relationship management or a comparable commercial role. Demonstrable evidence of sales growth, revenue generation, customer acquisition or successful management of a retail business. Strong understanding of retail operations, merchandising, stock management and sales performance reporting. Established relationships with premium customers or relevant high-value client networks in Lagos. Excellent communication, negotiation, presentation and interpersonal skills. Strong leadership, commercial awareness, initiative and problem-solving ability. High standards of professionalism, integrity, accountability and customer service.