IT Specialist
Key Responsibilities Serve as a liaison between end users and U.S. Navy system owners.
Provide Tier 1 technical support and basic troubleshooting for computers, peripherals, and user issues.
Assist with incident resolution and track technical issues through completion.
Submit, monitor, and track IT-related tickets in systems such as Salesforce and ServiceNow (SNOW).
Support issues involving systems and applications such as BOL, Outlook, NSIPS, and other government or enterprise platforms.
Connect, reconnect, and relocate workstations on the network as needed.
Assist with procurement, inventory, and accountability of IT assets and office equipment.
Assist with procurement and tracking of office supplies.
Prepare and transmit documentation required to obtain personnel system and base access.
Maintain spreadsheets and databases used to track personnel access, inventory, and related administrative actions.
Communicate with leadership and government stakeholders regarding access, inventory, and IT support needs.
Partner with the recruiting team to support onboarding and new hire processing.
Required Qualifications CompTIA Security+ certification required
Experience providing IT support, help desk support, or systems administration support
Working knowledge of IT systems, computer hardware, networks, and related technologies
Knowledge of IT administration best practices and system security principles
Experience troubleshooting printers, workstations, and common office technology
Strong verbal and written communication skills
Strong organizational skills and ability to manage multiple tasks simultaneously
Strong analytical, problem-solving, and time management skills
High attention to detail
Proficiency with Microsoft Office, including Excel and PowerPoint
Preferred Qualifications Experience supporting government, military, or DoD environments
Familiarity with Salesforce, ServiceNow, or similar ticketing systems
Experience supporting user account access, onboarding, and asset tracking processes