Technical Support Representative
Why Sonic?
Since 1994, Sonic has been committed to building a faster, more affordable internet, and to hiring the nicest people around. We are looking for exceptional employees who want to challenge the industry for the better by putting members first and offering accessible connectivity for everyone.
Foster your personal growth, develop your career, and make a difference in an industry where honest business practice has become optional. Every career opening at Sonic is an opportunity to join a dedicated team where each department works closely together with one another.
Join a community-minded company that empowers the growth of a better internet — one home, one business, one employee at a time.
Bilingual Preferred!!
About the job:
Technical Support Representatives will provide customer support and technical issue resolution via phone, email and other electronic mediums. This team will consistently deliver knowledge and superior support through understanding and strong communication with each customer.
Your Impact/Duties:
Provide customer support and technical issue resolution via phone, email or SMS
Configuration of customer equipment and/or software to connect to the internet
Troubleshoot and resolve customers’ Sonic connectivity, email and/or webhosting related issues
Collaborates with other employees to research and resolve issues
Resolves tickets generated by staff with technical requests/problems to maintain productivity
Provide industry leading customer care to all!
Must Haves:
Ability to think logically and problem solve
Friendly, can do attitude
Eagerness to learn
Strong sense of urgency, self-motivated, and able to handle a fast-paced environment
Effective verbal and written communication skills
An interest in computers and the Internet
Ability to manage competing priorities and keep accurate notes/data entry
Excellent customer service skills, desire to help and make a positive experience for customers
Reliable home internet/wifi and a quiet space to work from home.
Bilingual in Spanish is highly preferred
Pay Scale:
Starting Rate: $20/hr
Benefits and Perks:
Medical + Dental + Vision benefits
401k and Profit Sharing
Remote opportunity
Paid Time Off
Education opportunities
Stipend for high-speed internet access
Paid Comprehensive Training
Growth Opportunities
Company Paid Pregnancy/Bonding Leave
Sonic is an equal opportunity employer. Sonic is committed to providing a work environment free of harassment, discrimination, retaliation and disrespectful or other unprofessional conduct based on sex (including pregnancy, childbirth, breastfeeding or related medical conditions), race, religion (including religious dress and grooming practices), color, gender (including gender identity and gender expression), national origin (including language use restrictions and possession of a driver's license issued under Vehicle Code section 12801.9), ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military and veteran status or any other basis protected by federal, state or local law or ordinance or regulation. It also prohibits discrimination, harassment, disrespectful or unprofessional conduct based on the perception that anyone has any of those characteristics, or is associated with a person who has or is perceived as having any of those characteristics.