Export & Government Contracts Assistant

Auburn Manufacturing/Export & Government Contracts Assistant/Mechanic Falls, ME Auburn Manufacturing, Inc. is seeking a Customer Service Representative with Export & Government Contracts experience to join our collaborative team in Mechanic Falls, Maine This is an ONSITE position. You must be able to commute to Mechanic Falls daily.   The Customer Service Representative serves as a key point of contact for customers, supporting order management, quotations, product inquiries, and shipment coordination in a manufacturing environment. The ideal candidate enjoys building relationships, solving problems, and delivering exceptional customer service while working collaboratively with internal teams to ensure a positive customer experience  VOTED BEST PLACES TO WORK IN MAINE!

Requirements of the Export & Government Contracts Assistant Associate's degree in Business, Marketing, International Business, or a related field; or equivalent combination of education and experience

Minimum of three (3) years of customer service, sales, or office experience

Strong communication and customer service skills

Excellent phone etiquette and relationship-building abilities

Ability to multitask and work effectively in a fast-paced environment

Strong organizational, analytical, and problem-solving skills

Proficiency with Microsoft Office, including Word, Excel, and Outlook

Experience with NetSuite, ERP, or CRM software preferred

Ability to learn technical products and explain product features to customers

Positive attitude with a willingness to learn and grow

Benefits $22 - $25 an hour

Health insurance (3 plans) Vision, Dental

Life and accident insurance

Short term/long term disability

Vacation

Sick/personal time

401K with company match

10 paid holidays

The use of company camp on Rangeley Lake

Responsibilities of the Export & Government Contracts Assistant Serve as a primary point of contact for customer inquiries via phone and email

Process customer orders, quotations, and sample requests

Coordinate with internal teams to ensure accurate and timely order fulfillment

Maintain customer records, pricing information, and transaction details

Resolve routine customer concerns and escalate issues as appropriate

Support sales, marketing, and business development initiatives

Generate reports and analyze customer and sales data using NetSuite

Assist with export, government contract, and other customer service functions as needed

Welcome visitors and support administrative activities

Participate in training, special projects, and continuous improvement initiatives

About Auburn Manufacturing, Inc.  Auburn Manufacturing, Inc. (AMI) is a leading manufacturer of advanced textile products serving industrial markets worldwide. We are committed to providing innovative solutions, exceptional customer service, and a collaborative work environment that supports employee growth and success.  Skillcloud HCM Solutions has been engaged to manage this search. NO PHONE CALLS OR RECRUITERS PLEASE.