Project Manager

Technology Project Manager – TSA & Legal Day 1 Readiness

Role Purpose

The Technology Project Manager is accountable for planning and deliveringtechnology workstreams that enable Legal Day 1 readiness , with a primaryfocus on establishing and managing Transitional Service Agreements (TSAs) (i.e., services provided/received during a transition period to ensurecontinuity). The role ensures critical technology services, dependencies,controls, and governance are in place for Day 1 and that TSA delivery ismanaged through stabilisation and transition-to-exit.

KeyAccountabilities (What you’ll do)

1. Day 1Readiness & Delivery Management

• Own and drive the integrated plan for Technology Legal Day 1readiness , ensuring all milestones, deliverables, and entry/exit criteriaare defined and met.
• Establish and manage detailed project plans across applications,infrastructure, networks, end-user computing, identity & access, data,service management, and operational readiness.
• Coordinate cutover planning, rehearsal activities, go/no-gocriteria, and hypercare/stabilisation for Day 1.

1. TSA ScopeDefinition, Mobilisation & Governance

• Define the Technology TSA catalogue (services in scope,service descriptions, boundaries, dependencies, assumptions).
• Support TSA drafting inputs: service schedules, SLAs/OLAs, RACI,reporting, escalation paths, pricing/chargeback inputs (where applicable), andcontrol requirements.
• Put in place TSA governance: service reviews, KPI reporting, issuetriage, change control, dispute management, and decision logs.
• Ensure TSAs align with target operating model and do not createunmanaged operational, security, or regulatory risk.

1. Stakeholder & Cross-Functional Coordination

• Manage senior stakeholder engagement across Technology, Legal,Procurement/Vendor Management, Finance, Risk/Compliance, Operations, CyberSecurity, Data Privacy, and Business Owners.
• Coordinate third parties and internal suppliers to confirmdeliverables, responsibilities, and operational handshakes.
• Drive decisions at pace, escalating blockers with clear optionsand impact assessments.

1. Risk, Controls,and Regulatory Discipline

• Maintain project RAID (Risks, Assumptions, Issues, Dependencies)with actionable mitigations and clear owners.
• Ensure appropriate controls are followed (e.g., change management,access controls, auditability, data handling, resilience, incident management).
• Produce clear status reporting for steering forums, includingcompliance/control milestones relevant to Day 1.

1. Transition-to-Exit / TSA Exit Planning

• Develop and own the TSA exit plan and timeline: service separation,migration, decommissioning, and handover to BAU/target state.
• Track exit readiness criteria, including technology remediation,operational capability, documentation, and knowledge transfer.
• Reduce TSA duration and risk through proactive dependency managementand delivery acceleration where feasible.

KeyDeliverables

• Legal Day 1 integrated plan, cutover plan, and readiness packs
• Technology TSA catalogue and service schedules (inputs)
• TSA governance cadence, KPI reporting pack, and escalations framework
• RAID log, dependency maps, and decision log
• Operational readiness artefacts (runbooks, support model, handoverplans)
• TSA exit plan and transition roadmap to target state

Knowledge,Skills, and Experience (What you’ll bring)

Essential

• Proven experience as a Technology Project Manager delivering complex, cross-domain change (applications/infrastructure/ops).
• Demonstrated delivery experience in separations, carve-outs,mergers, entity moves, major transitions , or Day 1 events .
• Strong understanding of service management concepts (servicecatalogues, SLAs/OLAs, incident/problem/change processes).
• Excellent stakeholder management, influencing, and governanceskills; comfortable presenting to senior forums.
• Strong planning and execution discipline (critical pathmanagement, dependency mapping, RAID, reporting).

Desirable

• Experience working with Transitional Service Agreements (TSAs) or similar transition service constructs.
• Familiarity with technology risk, controls, audit, cyber/security,and data privacy considerations in transitional environments.
• Experience coordinating vendors/outsourced service providers andmanaging contractual service obligations.
• Exposure to tooling: MS Project/Plan, Jira, Confluence,ServiceNow, Power BI (or equivalents).

Qualifications(Preferred)

• Project management certification (e.g., PRINCE2, PMP, AgilePM) orequivalent experience.
• ITIL foundation (or strong service management background).

Ways ofWorking (Behaviours)

• Takes accountability for outcomes, escalates early, and drivesdecisions with clear options.
• Works collaboratively across boundaries; values differentperspectives to land pragmatic solutions.
• Operates with discipline and integrity in regulated environments(controls-first mindset).
• Focuses on delivery momentum while maintaining quality andoperational safety.

AdditionalInformation

• This role may require working to fixed milestones and supportingout-of-hours cutover or hypercare activities around Legal Day 1.
• Background screening and role-based access approvals may apply.