Transit Specialist (Intermediate)

At Significance, we believe the best results come from investing in great people. As a woman-owned consulting firm supporting federal civilian and Department of Defense customers, we bring together talented professionals who are passionate about solving complex challenges and making a meaningful impact. We're proud of the culture we've built - one rooted in trust, collaboration, respect, and genuine relationships. Our people are empowered to share ideas, grow their careers, and deliver exceptional results while supporting missions that matter. It's a culture we're proud of, and one that has earned us recognition as a Washington Business Journal Best Place to Work for seven consecutive years.

Required Skills and Responsibilities: Responsibilities:

• Provide regular two-way communication between the account support and account management elements, offering relevant insights into customer concerns and issues • Proactively support Account Management team as necessary • Ensure customer issues are dealt in an efficient manner and comply with Service Level Agreements (SLAs) • Ensure all processes and procedures are completed and quality standards are met • Demonstrate consistently sound judgment and creative thinking • As directed, conduct reviews on accounts on regular basis to evaluate customers’ demands and usage of account • Receive and answer concerns from customers or users in relation to the customer questions • Represent knowledgeable, efficient, and professional image to customers, vendors, leadership and handle business in a respectful and professional demeanor • Develop and maintain a deep understanding of all systems, policies and processes associated with customer business • Investigate, track and resolve customer concerns; identify trends and recommend solutions • Support the overall customer satisfaction of customer accounts.

Required Qualifications:

• 2-3 years of experience taking detailed notes of meetings and publishing meeting minutes • Highly proficient in MS Project (identifying and documenting tasks, start and end dates, task dependencies) • Must have excellent writing skills and be able to simplify complex scenarios • Experience with transportation or transit subsidy programs in the federal government highly desired • Experience using Salesforce and SharePoint highly desired • Excellent interpersonal communication skills • Excellent data collection, analytic and report writing skills • Exceptional listening and strategic questioning skills • Must possess the ability to effectively interface with a variety of people with tact and diplomacy and work well under stressful situations • Must possess superior writing skills with ability to write, edit and manage correspondence at executive levels • Professional appearance required

At Significance, your base pay is one part of your total compensation package and is determined within a range. Our pay ranges are based on the local cost of labor benchmarks for each specific role, level, and geographic location.

We carefully consider a wide range of factors when determining compensation, including but not limited to experience; job-related skill sets; relevant education or training; and other business and organizational needs. The salary range listed is for the level at which this job has been scoped. In the event that you are considered for a different level, a higher or lower pay range would apply. This position is also eligible for a comprehensive and generous benefits package.

We are an E-Verify Employer https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster.pdf https://www.e-verify.gov/sites/default/files/everify/posters/IER_RighttoWorkPoster.pdf