Patient Care Assistant (Behavior)
The Schwarzman Animal Medical Center is seeking candidates that possess exceptional assistant knowledge, patient care and technical skills to assist and support Licensed Veterinary Technicians (LVT) & Doctor of Veterinary Medicine (DVM) to triage, stabilize, treat and monitor patients in the hospital. The patient care assistant will perform excellent patient handling task, complete administrative duties, be proficient in medical record keeping, client & patient advocacy, and training
Minimum Qualifications
Must have a high school diploma or equivalent
Prior, advanced clinical and administrative experience at a veterinary hospital
Low-stress animal handling experience for fearful and aggressive patients, with ability to lift and restrain animals weighing up to 50 pounds
Exceptional ability to understand and interpret veterinary medical records
Basic, proficient understanding in the development and treatment of common behavioral disorders
Reliable and consistent attendance, punctuality, and dependability
Reliably and consistently work independently and proactively, including on days that are remote and dedicated to telemedicine
Reliably and successfully work as part of a team
Maintain professional and respectful working relationships and customer satisfaction with all stakeholders, including department staff, medical staff, support staff, clients, and referring veterinarians
Consistent ability to remain composed in stressful and emergency situations
Adherence to detailed protocols and documentation requirements.
Commitment to continuous learning and skill development.
Willingness to work flexible shifts, including nights, weekends, and holidays, in a 24/7 hospital setting
Responsibilities:
Ability to take notes while in exam rooms with veterinarians and clients
Efficiently obtain and review medical records, including diagnostic results, from referring veterinarians, specialists, and emergency hospitals ahead of all appointments, with an ability to ensure all pertinent records are available for the veterinary behaviorist to review
Obtain and review intake behavioral questionnaires
Identify missing information and coordinate retrieval prior to appointments
Consolidate pertinent information from intake behavioral questionnaires; medical records; and diagnostic results in order to prepare detailed and accurate SOAPs for the veterinary behaviorist to review at least 3 business days ahead of appointments
Process and communicate prescription requests as directed by the veterinary behaviorist, including to outside pharmacies for medications the hospital dispensary does not stock
Provide low-stress handling of fractious patients during appointments to allow for humane and safe restraint during physical examinations and diagnostic sample collection
Astutely observe and record body language of patients
Provide competent assistance to the licensed veterinary technician when monitoring tranquilized patients for sedated examinations and humane euthanasia
Assist with cleaning and maintaining cleanliness of examination room
Triage patient concerns and determine appropriate urgency and escalation to the veterinary behaviorist
Provide clear, consistent, and timely expert behavioral guidance to clients for concerns that do not require escalation to the veterinary behaviorist, including education on safety recommendations for fractious patients; recommendations for appointment preparation; and concise review of treatment plans created by the veterinary behaviorist after appointment completion
Exercise comfort and confidence in supporting clients navigating emotionally challenging behavioral situations with compassion and professionalism
Efficiently respond to appointment requests in a timely manner and provide thorough explanation about the service’s operations to set appropriate expectations for prospective clients
Schedule initial consultations and rechecks
Maintain accurate medical records and documentation, requiring competent understanding of the hospital’s electronic medical record system
Facilitate communication among clients, referring veterinarians, other services within the hospital, and other members of the team
All other related duties as assigned
Schedules:
TBD
Physical Requirements:
Must be able to lift 50 pounds
Able to stand, walk, lift, and bend for extended periods.
Comfortable working in a surgical/sterile environment for prolonged shifts.
Our comprehensive benefits package includes:
Competitive salary
Sign-on bonus of $1,000
Generous paid time off
Tuition assistance
50% discount on veterinary care
403b matching
Comprehensive medical, dental, and vision coverage
You may be eligible for The Public Loan Service Forgiveness Program as we are a 501(c)(3) nonprofit employer
Pay Range $24.30 — $30.30 USD
Excellence in veterinary medicine since 1910. AMC Offers:
A Commitment to Lifelong Learning : Founded in 1910, the Schwarzman Animal Medical Center is the world’s largest veterinary teaching hospital, offering compassionate, collaborative, and cutting-edge veterinary care. Our commitment to innovation has led to the creation of one of the most advanced veterinary facilities in the world.
State-of-the-Art Facilities : AMC just completed a major expansion and renovation. This project transformed the hospital’s entire 83,000-square-foot space into a state-of-the-art facility unlike any other.
Highlights include : A brand-new full floor surgical center, 1.5 Tesla Philips MRI (the exclusive high field MRI for small animals in NYC), 64-slice spiral CT scanner, Electroencephalography (EEG), Elekta Versa HD Linear Accelerator, In-house Laboratory, Ultrasound, Echocardiogram, and Mobile Cone Beam CT
A multidisciplinary team of 140+ veterinarians across 20+ specialties : With over 20 specialties and services under one roof, our departments frequently work together to deliver the highest quality of patient care in the veterinary field. Our dynamic array of specialists means that we are the go-to place for complex cases.
A Hospital in the heart of NYC : AMC is located in Manhattan, surrounded by leading research and teaching institutions such as Cornell University College of Veterinary Medicine, Weill Cornell Medical School, and NYU. Collaborative research opportunities abound, and our strong focus on education ensures a rewarding career for those passionate about mentoring and advancing veterinary medicine.