Customer Support Engineer
About the company
PT Wiralab Analitika Solusindo is hiring a full-time Customer Support Engineer for our Jakarta location. As a Customer Support Engineer, you will provide technical support to customers of Chromatography and Mass Spectrometry instruments and related software by actively troubleshooting over the phone and e-mail. You will also conduct on-site repair and maintenance of instruments, including:
Your tasks
- Delivering services to customers effectively and on time
- Monitoring and maintaining equipment or machinery performance
- Walking customers through how equipment works including how to use it safely
- Explaining new features and suggesting upgrades to customers
- Participating in ongoing training to keep up to date with the latest developments of equipment
- Providing clear customer feedback
- Job Location: Semarang, Surabaya
Requirements
- At least vocational high school in Chemical Analyst or Degree in Electrical Engineering
- Familiar and experienced with HPLC, GC/GCMS, AAS, ICP-OES, ICP-MS, LCMS, IC
- Minimum of 2 years of experience in a related technical field
- Excellent communication and interpersonal skills as well as problem-solving and analytical thinking abilities
- Experience in maintaining, repairing, and troubleshooting analytical instruments, with a strong emphasis on Chromatography and Mass Spectrometry instruments
- Ability to work independently and as part of a team, and to manage priorities in a dynamic environment
- Customer-focused mindset and passion for delivering excellent service to customers
- Has valid driving license (SIM A/C) and willing to travel
- Fluent in English