Student Advisor
This is a 1-year contract role, renewal or conversion is subject to individual performance and headcount availability.
Rostered working time:
- 8.30am to 6.00pm
- 10.00am to 7.30pm
Student Services
- Assist students with general inquiries at the Student Services Counter based on scheduled roster.
- Manage course-related email and phone inquiries based on assigned course portfolio, ensuring timely and effective resolution
- Provide coverage for the Student Services Concierge Counter during exigencies.
- Provide responsive and inclusive support that considers the differing needs, communication preferences and study patterns of diverse student segments.
Student Engagement
- Establish and maintain multi communication and engagement channels to build strong relationships with student cohorts and facilitate timely dissemination of information.
- Engage students through appropriate communication channels and activities, taking into account their language preferences, cultural background, study schedules and accessibility needs.
- Disseminate essential course information, including start dates, exams, and assessments.
- Provide course counselling to students transferring to new programs.
- Address general candidature, course pathways, and administrative queries.
- Collaborate with the Student Success Office on student, career, and industry engagement activities.
- Support academics in organizing Student Staff Liaison Committee (SSLC) meetings
- Actively participate in student engagement activities by either joining as a participant, leading the activity, or serving as a staff mentor for events.
- Develop and implement initiatives to enhance student engagement.
- Provide guidance and support to students to ensure a comfortable, reassuring, and enriching learning experience.
- Collaborate with faculty, student organizations, and other stakeholders to promote student involvement and well-being.
- Support the Deputy Director and Manager in organising student orientation and yearly graduation.
- Support the CU Student Club in organizing student events throughout the year.
Student Cohort Management (For assigned course portfolio)
- Coordinate with the admissions team on offer packs, cohort matters, and matriculation.
- Liaise with course consultants and country managers for any student cohort enrolment matters
- Engage different student segments to understand their needs and feedback, highlight recurring issues, and coordinate with relevant teams to provide appropriate support and improve their experience.
- Process student transactions for re-module, deferment, exemption, transfers, and withdrawals, ensuring accurate status updates in the Student Management System (SMS)
- Address and resolve student inquiries/feedback by coordinating with internal and external stakeholders, including the University.
- Schedule academic intervention and support, where required
- Ensure students are registered on e-attendance system and Blackboard, where required.
- Reconcile enrolment numbers and collection of revenue.
- Follow up on outstanding payments, late fees, financial issues, and instalment requests.·
- Prepare and ensure accuracy of reports for royalty payments to the University
- Maintain up-to-date student status records in SMS and inform the University of any change.
- Foster strong relationships with the Academic Partnership Unit (APU) for course-related administrative matters
Others
Support ad hoc projects and tasks as required.
Job Requirements
- Degree in any discipline
- 1 to 5 years of relevant working experience in the Private Education Industry is preferred
- Strong customer orientation
- Strong leadership and people management skills
- Creative and resourceful in problem solving
- Meticulous and self-motivated
- Able to work under pressure in fast-paced work environment
- Excellent verbal and written communication skills
- Willing to work on weekends when required for events such as graduation ceremonies and open houses (Time-off will be given accordingly)