customer success agent

Education:

Secondary (high) school graduation certificate.

Work setting:

• Fast food.
• Restaurant.

Tasks:

• Advise clients on advertising or sales promotion strategies.
• Address customers' complaints or concerns.
• Receive and log complaints.
• Sell merchandise.
• Answer clients' inquiries and provide information.
• Consult with clients after sale to provide ongoing support.

Supervision:

3-4 people.

Computer and technology knowledge:

MS Office.

Type of experience:

Call centre.

Specialization or experience:

Employee engagement.

Area of specialization:

Technical support.

Transportation/travel information:

• Own vehicle.
• Valid driver's licence.

Own tools/equipment:

Cellular phone.

Personal suitability:

• Efficient interpersonal skills.
• Team player.
• Quick learner.

Screening questions:

Do you have experience working in this field?.

Experience:

3 years to less than 5 years.

Employment terms options:

• Morning.
• Day.
• Weekend.

Health benefits:

• Disability benefits.
• Health care plan.
• Paramedical services coverage.
• Vision care benefits.

Financial benefits:

• Bonus.
• Commission.

Other benefits:

• Learning/training paid by employer.
• Team building opportunities.
• Parking available.

Support for persons with disabilities:

• Provides physical accessibility accommodations (for example: ramps, elevators, etc.).
• Participates in a government or community program or initiative that supports persons with disabilities .
• Offers mentorship, coaching and/or networking opportunities for persons with disabilities .

Support for newcomers and refugees:

• Participates in a government or community program or initiative that supports newcomers and/or refugees.
• Supports social and labour market integration of newcomers and/or refugees (for example: facilitating access to community resources, language training, skills training, etc.).
• Offers mentorship programs that pair newcomers and/or refugees with experienced employees .

Support for Veterans:

• Participates in a government or community program or initiative that supports Veterans .
• Offers mentorship, coaching and/or networking opportunities for Veterans.

Support for Indigenous people:

• Participates in a government or community program or initiative that supports Indigenous people.
• Offers mentorship, coaching and/or networking opportunities for Indigenous workers .

Support for mature workers:

• Participates in a government or community program or initiative that supports mature workers .
• Provides staff with awareness training to create a welcoming work environment for mature workers .
• Offers mentorship, coaching and/or networking opportunities for mature workers .
• Offers phased re-entry options for mature workers who are returning to work after retiring (for example: gradually increasing hours and responsibilities) .

Supports for visible minorities:

• Participates in a government or community program or initiative that supports members of visible minorities.
• Offers mentorship programs that pair members of visible minorities with experienced employees.