Assistant Manager
We're supporting one of the most established operators in the student accommodation sector in the search for an Assistant Manager to support the running of a student accommodation community of over 800 beds in West London. Reporting to the General Manager, you'll take a hands-on role in overseeing site operations, leading a customer-facing team, delivering an exceptional resident experience and ensuring high standards of compliance across the community. This is a fantastic opportunity to join a well-established operator, take on a visible leadership role and further develop your operational management career within a large and fast-paced environment.
Key Responsibilities:
- Support the day-to-day management of a 800+ bed student accommodation scheme
- Lead, coach and develop a team of Customer Service Advisers
- Drive an exceptional resident experience and handle escalated resident queries
- Manage team performance, development, absence and employee relations matters
- Support occupancy, resident retention and customer satisfaction initiatives
- Ensure the building remains compliant across health & safety, fire safety and statutory requirements
- Work closely with contractors and internal stakeholders to maintain high operational standards
- Monitor site performance and identify opportunities for continuous improvement
- Support key operational periods, including arrivals, departures and peak occupancy periods
- Deputise for the General Manager when required
Your Requirements:
- Experience within PBSA, BTR, residential property, hospitality or another customer-focused operational environment
- Previous experience leading, supervising or developing teams
- Strong customer service and resident engagement skills
- Experience managing complaints, escalations and challenging situations
- Understanding of compliance, health & safety and operational procedures
- Confident communicator with strong stakeholder management skills
- Highly organised with the ability to prioritise within a fast-paced environment
- A proactive and hands-on management style
What's On Offer:
- 33 days annual leave
- An additional day off for your birthday
- Employee Assistance Programme
- Medical cash plan
- Opportunity to support one of London's largest PBSA assets
- Exposure to all aspects of site operations, compliance, resident experience and people management
- Clear progression opportunities within a well-established global student accommodation operator
- A visible leadership role managing and developing a customer-facing team