director, operational planning
About the company
At PCD Imports (Piu Che Dolci), we specialize in curating and importing high-quality, unique baked goods and delicacies from Europe and North America. With deep-rooted supplier relationships, premium products, and a reputation for operational excellence, we are a growing Canadian importer serving clients across the country.
Our values guide everything we do
- Relationships First: Respectful, fair, and open collaboration
- High-Quality Matters: Products and service that deliver real value
- Data & Collaboration: Smart decisions, made together
- Bold Innovation: Learning, adapting, growing
- Clear Accountability: Purposeful decisions and ownership
Why Join Us? At PCD Imports, you'll be part of a passionate and collaborative team focused on quality, growth, and long-term success. As Director of Operations, you'll report directly to the General Manager and play a pivotal role in shaping the future of the business by building systems, teams, and processes that scale.
Your tasks
The Opportunity We are looking for an experienced and hands-on Director of Operations to lead the day-to-day management and sustainable growth of our business. This is a hybrid role between two entities, Piu Che Dolci Inc. and Pierino Inc., and it reports directly to the Owner & General Manager. You will make sure our products move smoothly and safely from our suppliers abroad to our customers across Canada.
- Oversee imports and logistics, from purchase order to customs clearance and receipt at our Laval warehouse.
- Manage relationships with suppliers, customs brokers, freight forwarders and carriers.
- Plan purchasing with the General Manager and the sales team so that stock matches demand.
- Direct warehouse and delivery operations, inventory accuracy, and the cold chain.
- Own our food safety program, including the Preventive Control Plan, licences and supplier certificates.
- Lead, coach and evaluate the operations, warehouse and office teams.
- Keep orders, inventory and invoicing running correctly through Business Central, and document and improve our processes.
- Report regularly to the General Manager on service levels, inventory, costs and risks.
Requirements
- Seven or more years of operations or supply chain experience, including several years in management, ideally in food import or distribution
- Proven hands-on experience with Microsoft Business Central is required
- Knowledge of Canadian import requirements and food safety regulations, including Preventive Control Plans
- Experience managing a warehouse, inventory and the cold chain
- Strong leadership and team management skills
- Strong analytical, organizational and problem-solving skills
- Solid knowledge of Microsoft Office tools and ERP systems
- Fluency in English and French, written and spoken
- Italian is an asset
What we offer
- Salary range of $110,000 to $150,000 per year, depending on experience
- Performance bonus based on results at the end of the first fiscal year
- Three weeks of paid vacation in the first and second years, increasing to four weeks in the third year
- Five paid sick days per year
- Hybrid schedule: four days in the office and one day remote each week
- Eligibility for the company group benefits program
Other
*Status: Full-time Salary: $110,000 to $150,000 per year, depending on experience Office/Remote: Hybrid (4 days in the office, 1 day remote per week) Location:** Laval, Quebec