Intern Property Administrator
About St John Lettings Ltd
St John Lettings Ltd is a London-based real estate company managing a diversified portfolio of residential properties across London, UK. The company pairs institutional-grade asset management with hands-on operational excellence, with day-to-day administrative coordination for the portfolio based at the group's Kuwait office.
The role
This internship is a hands-on introduction to residential property management. Working alongside the Property Manager and Property Administrator, the intern supports the day-to-day running of St John Lettings' London portfolio — from tenant communications, listings, and marketing to inspections, renewals paperwork, and record-keeping — while building practical skills across the lettings cycle.
The role suits a current student or recent graduate who is organised, curious, and eager to learn. No prior property experience is required; what matters is attention to detail, a willingness to take initiative, and an interest in real estate and marketing. Success looks like reliable day-to-day support to the team, accurate and up-to-date listings and records across every system, and a growing understanding of how a residential portfolio is managed.
Key responsibilities
Tenant & property support
Help respond to routine tenant enquiries, escalating issues to the Property Manager or Property Administrator as needed
Assist with welcome emails and move-in instructions for new tenants, and move-out instructions for departing tenants
Help arrange and schedule check-in, check-out, and mid-term inspections, updating the shared Outlook diary and notifying relevant parties
Help identify upcoming move-outs and support re-marketing and scheduling
Support the coordination of maintenance and contractor appointments, tracking progress
Marketing & communications
Help keep social media platforms up to date with consistent, on-brand content
Assist in keeping the company website and Zoopla listings accurate and up to date
Support the development of social media content plans and marketing material for the St John Lettings brand
Help draft tenant communications and a regular tenant newsletter
Administration & records
Assist with data entry, filing, correspondence, and document preparation
Help keep internal tracking sheets, Airtable, and Yardi accurate and aligned
Support uploading new-let documents and keeping Dropbox organized with current signed agreements
Assist with first renewal communications and maintaining a renewals log
Assist with periodic reporting on occupancy, rent roll, and maintenance activity
Learning & development
Build practical knowledge of the UK lettings cycle, tenancy administration, and property marketing
Take on other supporting tasks as directed, using each as an opportunity to learn
Requirements
Essential
Education: Currently studying towards, or recently completed, a degree in any discipline
English: Excellent written and spoken English, with clear communication by email and messaging platforms
Tech fluency: Comfortable with Microsoft 365 and Google Workspace, and quick to learn new software and online tools
Organization: Strong attention to detail and the ability to manage multiple small tasks
Attitude: Proactive, reliable, self-motivated, and genuinely eager to learn
Preferred — aptitude matters more than credentials
Education or a qualification in marketing, or a background or genuine interest in marketing
An interest in real estate, property, or asset management
Familiarity with social media and content tools
Familiarity with Airtable, Yardi, or similar platforms
Exposure to customer service or administrative work
Benefits
What we offer
A paid internship with hands-on exposure to residential property management
Mentorship and close support from the Property Manager and Property Administrator
Practical experience across the full lettings cycle — tenants, listings, marketing, inspections, and records
A real contribution to the day-to-day running of a London property portfolio
A reference and portfolio of work to support your next step