Level 2 Network Engineer

Workplace: Woodlands / Any other ICA office Working Hours: Normal working hours with standby needed Employment Type: 6-month contract with option to extend another 12 months

The objective of this engagement is to ensure the availability, performance, security, and compliance of our network environment through a comprehensive managed services model aligned with ITSM/ITIL best practices. Scope of Services The required managed services include, but are not limited to: Network Operations & Monitoring: Continuous monitoring, proactive health checks, alerting, and backup verification. Incident & Problem Management: End-to-end incident handling, root cause analysis (RCA), and timely resolution aligned with SLA commitments. Infrastructure Management & Lifecycle: Management of network devices including routers, switches, firewalls, and load balancers, as well as upgrades and lifecycle activities. Security Management: Firewall policy management, log monitoring, compliance checks (e.g., CIS benchmarks), and threat escalation. Patch & Vulnerability Management: Vulnerability scanning, patch deployment, prioritization, and compliance reporting Asset & Configuration Management: CMDB updates, asset reconciliation, and configuration tracking. Change & Release Management: Execution of changes in accordance with ITIL processes, including risk assessment and rollback planning. Capacity & Performance Management: Monitoring, trend analysis, and capacity planning recommendations. Documentation & Reporting: Maintenance of network documentation, SOPs, and delivery of operational and monthly performance reports. Technology Environment The environment includes (but is not limited to): Cisco (routers, switches, load balancing technologies) Palo Alto firewalls Check Point firewalls F5 Load Balancers CCNA/CCNP required, and any other Network Cert Deliverables Daily operational monitoring and reporting Monthly service reports covering SLA performance, incidents, patch compliance, security posture, asset reconciliation, and capacity planning