Sales Operations Manager
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Skal:Lead
Our Client is a German MNC in Fluid Technology
The Manager (IC role) is responsible for supporting the sales team throughout the entire sales cycle, from opportunity qualification and proposal preparation to contract award, order execution, and project delivery coordination.
- Review tender documents, specifications, drawings, and customer requirements
- Coordinate with engineering, product management, procurement, and factories to obtain technical and commercial inputs
- Support the sales team in preparing quotations, pricing strategies, cost analyses, and commercial proposals
- Collaborate with factories and suppliers to obtain equipment pricing, lead times, and delivery schedules
- Generate sales performance reports, forecasts, and operational dashboards
- Review customer contracts and purchase orders to ensure alignment with approved proposals
- Track contract milestones, delivery schedules, and commercial obligations
- Act as the primary interface between local sales teams and manufacturing facilities
- Monitor factory production schedules and delivery commitments
- Coordinate with procurement and logistics teams to ensure on-time delivery
- Escalate supply chain, production, or delivery risks and drive resolution
- Provide customers and sales teams with regular updates on production and shipment status
- Participate in customer meetings related to proposals, contracts, delivery schedules, and project execution
- Respond promptly to customer inquiries regarding pricing, lead times, and order status
- Ensure a high level of customer satisfaction through proactive communication and issue resolution