Commercial Management - Executive / Senior Executive
Skal:Data
Roles & Responsibilities
- Manageany sales-related queries local offices have
- SupportSales and Service KPI management, including performance tracking, analysis, andcontinuous improvement actions
- SupportBusiness Dashboard rollout and system adoption support across countries
- DriveSOP change management for Chat, booking and documentation processes, includingcommunication and implementation support. stakeholder management
- Set,monitor and analysis country performance for dry/reefer OOG to improve theirperformance to meet target, including but not restricted to CGM numbers
- Supportglobal CRM team on case management analysis to identify trends, gaps, andimprovement opportunities
- Workwith GCSM to promote service quality target for ONE, cargo Turn around Time,Customer visit etc
- ManageDemurrage and Detention, Long Stay Containers, Surcharge improvement cases
- Assistin managing and auditing SAS Sales processes and harmonising salesdata/reporting
Requirements
- Bachelor’sDegree in Business Administration, Supply Chain/Logistics, Data Analytics, or arelated field.
- 2-3years of experience in sales excellence / management, or business / dataanalysis
- Experiencein the shipping and maritime industry is preferred
- Experiencewith CRM / case management systems and processes is preferred
- Familiarwith visualisation tools (such as Power BI, Tableau) to develop dashboards andmetrics for generating useful insights
- Highproficiency in Excel (pivots, VLOOKUPs) and visualization tools (Tableau orPower BI)
- Abilityto manage stakeholders across different organizational levels and geographies