VP of Partnerships (Non Grocery)

About Us

We are Ocado Group, and we're bringing world-class automation to online grocery. Our Ocado Smart Platform (OSP) combines cutting-edge robotics, AI, and IoT within our advanced CFCs (Customer Fulfilment Centres). We've mastered the single pick, transforming online delivery for our global partners. Join us and be part of a team pushing the boundaries of retail technology.

About the Role

The VP of Partnerships is the primary person accountable for the customer relationship(s) and the related Ocado financial outcomes.

They will own and drive the Account Plan, the Ocado P&L for that customer(s), taking the lead on all communications, including business development, implementation, roadmap discussions, partner success support and escalations. This may be delivered via Account Managers, delegated as appropriate.

The VP of Partnerships will:

Be the senior regular “face” of Ocado, responsible for communicating on all aspects of the relationship

Be a strong advocate for our customer internally (“Voice of the Customer") driving / coordinating the interactions with other parts of Ocado to ensure we’re enabling our customers to be successful.

Represent Ocado at the senior leadership team level in our customer leadership teams, helping customers form their strategy and how our services can enhance and accelerate their growth.

Own the P&L for each customer relationship, including driving profitability to agreed revenue targets and performance metrics and challenging costs from within internal matrix teams

Own the Account Plan for each customer, defining a success plan to help both Ocado and the customers’ businesses grow together over time

Understand in a deep sense, the commercial success of each customer account, understanding how our products and services can support their needs

Responsible for ways of working of all customer management team and collaboration

Govern the implementation of customer projects to ensure that our customer projects are delivered within schedule & budget, and set up to be run successfully

Ensure we have the correct ways-of-working, governance, project performance monitoring and In Life SLA performance for each customer.

Facilitate roadmap conversations between customers and internal teams

Escalate if they ever feel the relationship is being compromised by how Ocado is performing

Identifying customer needs and ensuring that local and central resources are aligned to appropriately deliver - including partner success to help our customers maximise their revenue and growth through the best utilisation of our products

About you

Excellent stakeholder, relationship building and networking skills.

A customer focused or product mindset

Business Management experience (e.g. budgeting, audits, running a business, commercial awareness, etc)

Experience in a senior leadership role, leading other leaders, within a fast changing Technology company

Strong leadership skills, able to inspire confidence and deliver a compelling vision.

People management experience - experience of leading and managing others

Significant experience in automation solutions

Able to make tough decisions and handle difficult situations, facing challenges with positivity, confidence and pragmatism

What we offer

401k Plan; 100% match up to 5% of earnings

Paid Vacation and Sick Days

10 Paid Public Holidays

Medical, Dental, and Vision Insurance

Medical and Dependent Care

Flexible Spending Accounts Health Reimbursement Account

Company Contribution of 50% of Annual Deductible

Company Paid Life Insurance

Short and Long Term Disability Insurance

Employee Assistance Program