deskside support technician

Education:

College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years.

Work setting:

• Help desk.
• Consulting firm.

Tasks:

• Give access to computer networks.
• Report on the performance of computer systems and networks.
• Respond to users experiencing difficulties with computer.
• Consult user guides, technical manuals and other documents to research and implement solutions.
• Provide advice and training to users in response to identified difficulties.
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts.
• Participate in the redesign of applications and other software.
• Provide business systems, network and Internet support to users in response to identified difficulties.
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
• Perform Web-server backup and recovery operations.
• Manage incidents.

Certificates, licences, memberships, and courses :

• Microsoft Certified Solutions Associate (MCSA).
• Microsoft certified solutions associate (MCSA).

Computer and technology knowledge:

• Device drivers.
• Networking software.
• Networking hardware.
• Networking security.
• Intranet.
• Internet.
• Servers.
• MS Office.

Security and safety:

• Criminal record check.

Transportation/travel information:

• Own transportation.
• Own vehicle.
• Valid driver's licence.

Work conditions and physical capabilities:

• Attention to detail.
• Sitting.
• Combination of sitting, standing, walking.

Own tools/equipment:

• Cellular phone.

Personal suitability:

• Accurate.
• Client focus.
• Efficient interpersonal skills.
• Excellent oral communication.
• Excellent written communication.
• Initiative.
• Judgement.
• Organized.
• Team player.
• Ability to multitask.
• Time management.
• Honesty.

Screening questions:

• Are you available for shift or on-call work?.
• Are you available to start on the date listed in the job posting?.
• Do you have experience working in this field?.
• Do you have the required certifications listed in the job posting?.

Experience:

5 years or more.

Health benefits:

• Dental plan.
• Disability benefits.
• Health care plan.
• Paramedical services coverage.
• Vision care benefits.