Assistant Engineer / Engineer (Facility Maintenance)
Job Summary Responsible for managing SRTC workplace services that enhance occupant experience, cleanliness, comfort, safety and operational efficiency. The incumbent will support and ensure the safe execution all soft services while supporting business continuity and organisational objectives. Ensure service providers deliver high-quality services in accordance with contractual and organizational requirements, provide timely assistance, issue resolution and compliance with safety and quality standards. Work closely with internal and external stakeholders to support operational objectives and continuous improvement initiatives. Support TFCC, Yard Master and Shunting teams where required. Key Roles and Responsibilities
- Cleaning & Housekeeping
Manage day-to-day cleaning operations by service contractor.
Ensure cleanliness standards are achieved across all facilities.
Monitor cleaning quality and service performance.
Conduct inspections and audits.
- Security Services
Manage contracted security manpower and operations.
Access control and visitor management.
Coordinate emergency and incident responses.
Ensure compliance with security procedures.
- Pest Control & Hygiene
Manage pest control programs.
Ensure workplace hygiene standards are maintained.
Respond to ad hoc pest removal activation and management.
- Waste & Green Management
Manage waste collection and disposal services.
Implement recycling and sustainability initiatives.
Ensure environmental compliance.
SRTC Sustainability manager
- Landscaping & Grounds Maintenance
Oversee landscape maintenance contracts.
Ensure grounds are maintained safely and professionally.
Manage tree inspections and horticultural works.
- Visits & Event Support
Coordinate meeting/event room setups.
Support corporate and operational visits and events.
Manage AV and event logistics services.
Preparation of presentation slides.
- Space Management
Manage and coordinate workspace layouts and utilization, office moves and relocations.
Manage SRTC Assets
Support workplace transformation initiatives.
Support premise information to customers and for quotation support.
- Vendor & Contract Management
Manage outsourced service providers.
Review service delivery against KPIs and SLAs.
Conduct contract reviews and tender exercises.
Investigate incidents, identify root causes and implement corrective and preventive actions.
- Budget Management
Manage operational budgets.
Monitor service costs and cost optimization initiatives.
Support procurement and contract administration.
- Customer Service Management
Address tenant and user feedback.
Resolve service-related complaints.
Conduct customer satisfaction surveys.
Job Requirements and Qualifications Degree or Diploma in Facilities Management, Hospitality Management, Property Management, or equivalent. 1 to 3 years of relevant experience in field service, technical support, maintenance, or equipment servicing.
5-10 years in facilities management, operations, hospitality, workplace services, or property management.
Experience managing outsourced services and contractors.
Technical Knowledge & Skills Cleaning and housekeeping standards
Security operations
Workplace services management
Vendor management
Customer service management
Tender specifications for related services
Procurement processes
Competencies Communication and interpersonal skills
Service excellence mindset
Stakeholder engagement & management skills
Contract management
Asset & lifecycle management principles
Budget planning and management
Problem-solving and decision-making
Proactive and results-oriented mindset
Working Location: 450 Jalan Ahmad Ibrahim Singapore 639932