Automotive Customer Service Representative

Job Responsibilities:

• Provide technical support and assistance to customers via phone and email.
• Document customer interactions and resolutions in a ticketing system.
• Collaborate with other technical support team members to resolve complex issues.
• Provide technical guidance and expertise on questions concerning product fitment, part identification, retailer installation assistance, and pricing.
• Troubleshoot and resolve warranty issues. Meet and exceed customer expectations.
• Identify customer technical needs in an efficient manner; convey solutions in an easily interpreted manner.

-Responsible for opening and closing facility. Desired Skills:

• Goal-driven and a confident self-starter with a willingness to continually embrace professional development.
• Demonstrated ability to foster teamwork.
• Superior verbal and written communication skills.
• Acts in a professional manner suitable as to represent a quality organization with which you are employed, always and in every instance projecting an attitude of honesty and integrity.

Experience Required:

• Proficiency in Windows operating systems.
• Proficient in MS Office (Word, Excel, and Outlook).
• Must be able to read and understand instruction manuals.

Experience Preferred: Automotive: parts or accessory installation Parts counter sales Should be able to identify the difference between a double cab, crew cab, extended cab, super cab, extra cab, regular cab, chassis cab...etc Experience with fastener identification: metric vs standard thread pitch, hex nuts vs nylon lock nuts. Adobe Photoshop Technical Writing Website Development If you have the technical skills and customer service mindset to excel in this role, we want to hear from you. Apply now to join our team as a Technical Support Representative. Job Type: Full-time Pay: $14.00 - $25.00 per hour Benefits: Paid time off Experience: Customer support: 1 year (Preferred) iOS: 1 year (Preferred) Windows: 1 year (Preferred) Shift availability: Day Shift (Required) Ability to Commute: Schertz, TX 78154 (Required) Work Location: In person