Front Desk Concierge - Roost Cleveland

About Method Co.

Method Co. is a boutique hospitality company that develops, designs, and operates a portfolio of hotels, restaurants, and apartment-style accommodations across the country. With a focus on culturally relevant and design-driven experiences, Method Co. creates spaces that blend thoughtful service, elevated design, and a deep sense of place.

About ROOST Cleveland

ROOST Cleveland brings the signature ROOST apartment ‑ hotel experience to the heart of downtown Cleveland. Set within a beautifully restored historic building, it offers spacious studio, one ‑ , and two ‑ bedroom apartments designed for both short visits and extended stays. Each residence features full kitchens, in ‑ unit laundry, curated furnishings, and warm, modern design details that make every stay feel like home. Guests enjoy access to thoughtfully designed common spaces, a fitness center, and attentive service that blends boutique ‑ hotel hospitality with residential comfort. Steps from the city’s cultural institutions, restaurants, and lakefront, ROOST Cleveland is an inviting home base for exploring the best of the city.

Website: https://www.roostcleveland.com

Position Overview

ROOST Cleveland is seeking a flexible, attentive, and highly reliable Front Desk Concierge to support our guests and property. This role is ideal for someone who excels in guest service, maintains a polished and professional presence, and can confidently handle both hospitality and operational tasks. As the first point of contact in the guest experience, you’ll ensure the safety, comfort, and seamless experience of all guests throughout.

Key Responsibilities

Welcome and assist guests with warmth, professionalism, and efficiency

Manage check ‑ ins, check ‑ outs, and reservation inquiries

Respond promptly to guest requests, questions, and concerns

Monitor building access and maintain a secure, calm environment

Conduct property walkthroughs and report any maintenance or safety issues

Handle phone calls, emails, and guest communications

Maintain accurate records, logs, and daily reports

Support light administrative tasks and prepare materials for the team

Ensure the lobby and front desk areas remain clean, organized, and guest ‑ ready

Collaborate with housekeeping, maintenance, and management as needed

Qualifications

1+ year of front desk, concierge, or guest ‑ service experience (hotel or luxury residential preferred)

Strong communication skills and a naturally warm, guest ‑ focused demeanor

Ability to remain composed, professional, and attentive during quiet or high ‑ pressure moments

Comfortable working independently and making sound decisions

Basic proficiency with reservation systems and front ‑ office software

Strong attention to detail and organizational skills

Flexible schedule with availability for overnight shifts, weekends, and holidays

What We Offer

Competitive hourly pay

Opportunities for growth within a dynamic hospitality group

A collaborative, design ‑ driven work environment

Employee dining perks across Method Co. properties

Sick time & vacation

Health, vision, and dental benefits