Customer Success & Clinical Utilization Manager - US
Customer Success & Clinical Utilization Manager Location: Florida, United States (on-site/hybrid) Reports to: VP, General Manager of the Americas Travel: Significant customer-facing travel required About Mentice Mentice is a leading global MedTech company transforming healthcare through advanced endovascular simulation solutions. For more than 25 years, we’ve helped clinicians acquire, retain, and enhance interventional therapy skills, ultimately improving patient outcomes worldwide. Our solutions are trusted by top medical device companies and healthcare organizations across the globe. Mentice operates regional offices in the U.S., Europe, India, China, and Japan, with headquarters in Gothenburg, Sweden. About the Role We’re looking for a Customer Success & Clinical Utilization Manager to help hospitals and academic medical centers turn advanced endovascular simulation into measurable clinical impact. Based in Florida, you’ll work directly with interventional teams across the U.S., acting as a trusted clinical advisor who connects real-world practice with product innovation. It’s a highly visible role with real influence over how simulation-based training shapes patient outcomes. What You’ll Do Customer Engagement & Adoption Partner directly with hospitals and academic institutions to support implementation, utilization, and long-term success of simulation solutions
Serve as a clinical subject matter expert and trusted advisor throughout the customer lifecycle
Conduct on-site visits to drive adoption, optimize workflows, and support customer goals
Clinical Impact, Data & ROI Develop and own a framework for measuring clinical, operational, and financial outcomes of simulation-based training
Define success metrics and ROI targets collaboratively with customers
Support customers in implementing baseline measurements and ongoing tracking methodologies
Translate outcomes into clear, compelling evidence of value
Clinical Research & Product Enablement Lead and support clinical studies with hospital and academic partners
Contribute with clinical insight and customer feedback to guide product development and innovation
Help establish and document best practices for simulation use
Education, Network & Innovation Develop clinical use cases, educational content, and utilization best practices
Build relationships with key opinion leaders and expand clinical networks
Stay at the forefront of emerging trends in clinical education and simulation
Requirements What You Bring Strong background in interventional procedures (cardiology, neurovascular, or related fields)
Experience in clinical utilization, education, research, or evidence-based practice
Familiarity with hospital workflows and/or simulation technologies
Excellent communication, presentation, and collaboration skills
Ability to work independently in an agile, fast-paced environment
Willingness and ability to travel extensively
Education & Experience Advanced degree in a clinical or technical discipline (e.g., nursing, technologist background), MBA or equivalent business education is a plus
Minimum 5 years of relevant professional experience
Experience in the medical device industry, clinical utilization management, customer success, or clinical practice (e.g., cath lab technologist or nurse) strongly preferred
What We Offer A front-row seat to innovation in clinical education and simulation technology
Real influence over clinical outcomes and patient care, not just a supporting role
Close collaboration with product, research and education leaders across a global organization
A measurable impact on how healthcare professionals train and learn, backed by 25+ years of Mentice expertise
If you’re passionate about improving clinical education through technology and thrive in customer-facing, impact-driven roles, we’d love to hear from you. Apply today to help shape the future of simulation-based clinical training.