Despachador/a - Dispatcher/Logistic

Job Title: Customer Service Representative

Job Summary

The Customer Service Representative is responsible for providing exceptional customer support by managing high-volume inbound call queues and resolving customer inquiries across multiple client accounts. This position requires the ability to multitask effectively, communicate professionally, and deliver accurate information while maintaining a high standard of customer service in a fast-paced call center environment.

Duties and Responsibilities

• Manage the primary inbound call queue for assigned client accounts.
• Handle multiple customer calls simultaneously while maintaining professionalism and accuracy.
• Provide customer support for the MTA account, managing several hundred inbound calls per week.
• Assist customers with United Airlines inquiries, including general customer service and support.
• Serve as backup support for the company's general customer service call queue during periods of high call volume.
• Assist retail customers with inquiries related to the company's official website, including navigation, account support, and general website assistance.
• Accurately document customer interactions and update customer records as needed.
• Resolve customer concerns in a timely manner and escalate complex issues when appropriate.
• Maintain established service levels, quality standards, and productivity goals.
• Perform other customer service-related duties as assigned.

Technology Skills

• Proficiency with call center telephone systems and multi-line phone systems.
• Experience using customer relationship management (CRM) software.
• Working knowledge of Microsoft Office Suite (Outlook, Word, and Excel).
• Ability to navigate multiple software applications simultaneously while assisting customers.
• Basic computer and data entry skills.

Education

• High school diploma or GED required.
• Associate degree preferred but not required.

Skills

• Strong verbal and written communication skills.
• Excellent customer service and interpersonal skills.
• Ability to multitask in a high-volume call center environment.
• Strong problem-solving and conflict resolution abilities.
• Effective organizational and time management skills.
• Attention to detail and accuracy.
• Ability to remain calm and professional under pressure.

Core Competencies

• Customer Focus
• Communication
• Multitasking
• Problem Solving
• Adaptability
• Teamwork
• Accountability
• Professionalism
• Time Management
• Attention to Detail.

-Requerimientos-

Educación mínima:

• Bachillerato / Educación Media

3 años de experiencia

Idiomas:

• Inglés

Edad:

• A partir de 18 años

Conocimientos:

• Crm, Microsoft excel, Microsoft office, Microsoft outlook, Microsoft word

Palabras clave:

• controlador, despachador, dispatcher