Customer Service Respresentative

Responsibilities:

Excellent written and verbal communication in English and Hausa. Good computer literacy, particularly in Microsoft Word, Excel, email, and a basic customer-management system. Good telephone etiquette and the ability to handle multiple calls and enquiries effectively. Ability to handle complaints and difficult customers calmly and professionally. Strong attention to detail, especially when recording customer information, complaints, incidents, and service requests. Ability to deal with security-related clients and incidents will be considered. Ability to work under pressure and multitask in a fast-paced environment with deadlines.

Requirements:

Minimum of HND/Bachelor’s Degree in Mass Communication, Business Administration, Public Administration, Marketing, Economics, Finance or a related field. A minimum of 1-2 years of customer service, front-line, administrative experience or bidding, proposal writing or contract administration. Ability to work well with management, colleagues, clients, and visitors Problem-solving and multitasking ability A positive, courteous, and professional attitude Ability to work with Google Docs is an added advantage Proven experience in preparing and submitting competitive bids, tenders, and proposals is an added advantage.