Café Supervisor

The Manor Cafe by The Manor Group The Manor Cafe is looking for a Café Supervisor to oversee daily café operations and ensure a consistent standard of service, product quality, team performance, and guest experience.

Responsibilities •⁠ ⁠Supervise daily café operations, including opening and closing procedures. •⁠ ⁠Coordinate and monitor FOH, bar, and kitchen operations during shifts. •⁠ ⁠Ensure service standards, product quality, cleanliness, and café presentation are consistently maintained. •⁠ ⁠Manage daily staff allocation, attendance, briefing, and shift coordination. •⁠ ⁠Monitor staff performance and provide on-the-job guidance and coaching. •⁠ ⁠Handle guest requests, feedback, and complaints professionally. •⁠ ⁠Monitor stock availability, product usage, wastage, and operational discrepancies. •⁠ ⁠Ensure POS/Pawoon transactions and daily sales procedures are properly executed. •⁠ ⁠Coordinate with Procurement, Inventory, Finance, and Management regarding operational needs. •⁠ ⁠Ensure SOPs and company policies are followed consistently. •⁠ ⁠Prepare daily operational reports and communicate issues or improvements to the Café Manager. •⁠ ⁠Support sales initiatives, promotions, events, and other café programs.

Requirements : •⁠ ⁠Minimum 2 years of experience as a Café Supervisor, Restaurant Supervisor, or similar position. •⁠ ⁠Experience in café, restaurant, hospitality, or F&B operations. •⁠ ⁠Strong leadership and team coordination skills. •⁠ ⁠Good communication and problem-solving skills. •⁠ ⁠Able to work in a fast-paced environment and handle operational pressure. •⁠ ⁠Detail-oriented, responsible, and proactive. •⁠ ⁠Understand basic inventory, stock control, POS, and daily sales reporting. •⁠ ⁠Comfortable working on weekends, public holidays, and shifting schedules. •⁠ ⁠Able to lead by example and maintain a professional service standard. Preferred •⁠ ⁠Experience in handling events, private functions, or high-volume operations. •⁠ ⁠Familiar with premium café, restaurant, or hospitality standards. •⁠ ⁠Good command of English is an advantage.

What We’re Looking For : Someone who is hands-on, reliable, and strong in execution — not only supervising the team, but also able to step in, solve problems, and make sure the operation runs smoothly.

Skills: Store Operations, Store Management, Store Activity Operation, Store Display