Account Manager
About the company
lintas labs is a dynamic and innovative organization dedicated to delivering cutting-edge solutions that drive business growth and operational excellence. We are currently expanding our team and seeking a passionate Account Manager to join us in this exciting phase of development. This role offers a unique opportunity to work within a collaborative and forward-thinking environment where your contributions will directly impact our success and help us achieve our strategic objectives, making it an ideal position for professionals eager to make a meaningful difference in a fast-paced industry.
Your tasks
As the Account Manager, you will serve as the primary point of contact for our key clients, ensuring their needs are met with precision and professionalism. Your responsibilities will include managing client relationships, understanding their business goals, and developing tailored strategies to enhance customer satisfaction and retention. You will also be tasked with identifying new business opportunities, negotiating contracts, and collaborating closely with internal teams to deliver high-quality services. By leveraging your strong communication skills and strategic mindset, you will play a pivotal role in fostering long-term partnerships and driving revenue growth for lintas labs. Tanggung Jawab Utama (Key Responsibilities)
- Manajemen Hubungan Klien:
- Menjadi titik kontak utama (main point of contact) untuk portofolio klien yang ditugaskan.
- Membina dan menjaga hubungan profesional yang kuat, terpercaya, dan berkelanjutan dengan klien.
- Pertumbuhan Bisnis & Retensi:
- Memahami tujuan bisnis klien dan mengidentifikasi peluang untuk upselling atau cross-selling produk/layanan perusahaan.
- Mengelola pembaruan kontrak (contract renewals) dan meminimalkan tingkat churn (klien berhenti).
- Eksekusi Proyek & Kolaborasi:
- Bekerja sama dengan tim internal dan eksternal (seperti tim Pemasaran, Operasional, HR, Produk, atau Eksekusi) untuk memastikan deliverables proyek berjalan tepat waktu dan sesuai harapan klien.
- Menangani umpan balik (feedback), masalah, atau komplain klien dengan cepat, efisien, dan solutif.
- Pelaporan & Analisis:
- Memantau dan menganalisis performa campaign/proyek klien secara berkala.
- Menyusun laporan performa rutin dan mempresentasikannya kepada klien.
- Mengelola perkiraan penjualan (sales forecast) dan pelaporan akun secara internal.
Requirements
Kualifikasi & Persyaratan (Requirements)
- Pendidikan & Pengalaman:
- Gelar Sarjana (S1) di bidang Bisnis, Pemasaran, Komunikasi, atau bidang relevan lainnya.
- Pengalaman kerja minimal 1 tahun sebagai Account Manager, Client Relations, atau peran sejenis (Digital Agency / SaaS / B2B menjadi nilai tambah).
Keterampilan Interpersonal & Komunikasi
- Keterampilan komunikasi lisan dan tulisan yang sangat baik dalam bahasa Indonesia (dan [bahasa Inggris] jika diperlukan).
- Kemampuan bernegosiasi, presentasi, dan membangun hubungan (networking) yang kuat.
Keterampilan Teknis & Analitis
- Terbiasa menggunakan software CRM (seperti HubSpot, Salesforce, atau Zoho) serta perangkat kolaborasi (Google Workspace, Trello, Slack, dsb.).
- Memiliki pemikiran analitis yang baik untuk membaca data performa dan memberikan rekomendasi strategis kepada klien.
Karakter Pribadi
- Berorientasi pada kepuasan klien (customer-centric) dan penyelesaian masalah (problem solver).
- Mampu bekerja secara mandiri maupun dalam tim dengan multitasking di bawah tekanan.
We welcome applications from individuals who hold at least a Bachelor's degree (S1) in any relevant field and possess between one and three years of professional experience in account management or related roles. While we value prior experience, we are particularly interested in candidates who demonstrate a proactive attitude, strong interpersonal skills, and a genuine enthusiasm for building successful client relationships. If you are motivated by challenges and thrive in a supportive yet demanding work environment, we encourage you to apply and become part of our growing team located at Kebayoran Icon Apartment Office, Jalan Ciledug Raya 35, RT06/RW01, Cipulir Kel., Kebayoran Lama, Jakarta Selatan, 12230, Indonesia.