Pharmacy Account Executive (Pharmacist)

Use your pharmacy expertise to help clients succeed with innovative software!

At Liberty Software, we proudly partner with client pharmacies across the country, helping them support their patients with powerful, user-friendly software. We're excited to grow our team by hiring a Pharmacy Account Executive (Pharmacist) who will be responsible for driving customer retention, managing the Client Services Supervisor (CSS), and providing expert software solutions and advice. This role involves handling product ideas, conducting workflow calls, and performing account reviews to ensure optimal customer satisfaction and support.

Please note:

This role is based in our Grapevine, TX office

Liberty Software does not offer employment sponsorship opportunities for this role (e.g., H-1B, OPT, or other work visa status)

What You’ll Do:

Create and execute strategies to retain customers and reduce churn

Regularly review customer feedback and satisfaction metrics to identify areas for improvement

Identify at-risk customers and proactively address their concerns to prevent loss

Provide guidance and support to the Client Services Supervisor to ensure effective team management and customer service delivery

Conduct regular performance reviews and provide feedback to the CSS

Facilitate ongoing training and development opportunities for the CSS and their team by working with the Pharmacy Solutions team

Offer expert advice on software-related issues and solutions to customers and team members

Work with customers to optimize their use of the software, ensuring they are leveraging all available features

Assist with complex technical issues and provide advanced support when necessary

Oversee the product ideas queue, ensuring timely review and feedback

Work with the Pharmacy Solutions team to communicate customer needs and make suggestions for software improvements

Ensure all product ideas are thoroughly documented, including identified shortcomings, ideal solutions, and related tickets

Lead workflow calls with customers to review their processes and identify opportunities for improvement

Perform regular account reviews to assess customer satisfaction and software usage

Develop action plans based on account reviews to enhance customer experience and software utilization

Qualifications:

PharmD degree required

Proven experience in customer support and retention

Strong leadership and communication skills

Expertise in pharmacy software solutions

Ability to handle escalated calls and complex issues effectively

Benefits Starting Day One:

100% employer-paid medical and life insurance for employees, with optional dental and vision coverage at no cost

Family coverage available with Liberty contributing 50% of the premium

Fully vested 401(k) with employer match

Employer contributions to Health Savings Accounts (HSA )

Generous paid time off and paid holidays

Tuition reimbursement and continuing education support

Adoption expense reimbursement

Dependent Care Flexible Spending Account (FSA) for tax savings on childcare

Confidential counseling resources for mental health, financial planning, and more, via Optum EAP

Fully stocked breakroom

Help pharmacies thrive! Apply today!

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