Manager, Facilities

Manager, Facilities

Location: Columbus, Ohio (Onsite)

Company Overview

We are a growing retail services organization based in Columbus, Ohio, focused on delivering exceptional customer experiences while building strong, high-performing teams. As a small-to-mid-sized business, we operate with agility and a hands-on leadership approach, creating opportunities for meaningful impact and professional growth.

We are seeking an experienced Manager, Facilities, to manage and elevate our facilities’ function during an exciting phase of growth and operational expansion.

Position Overview

The Manager, Facilities will serve as the facilities leader for retail in North America, overseeing all core repair & maintenance duties while directly managing facilities’ processes, preventative maintenance, and program development. This is a hands-on role responsible for both strategy and execution. The ideal candidate is comfortable building scalable processes and rolling up their sleeves to manage tactical deliverables, maintenance emergencies, and day-to-day ticket management.

Key Responsibilities:

Oversee the maintenance, repair, and improvement of all facilities, including HVAC, electrical, plumbing, and other systems. Manage service contracts and vendors to ensure high-quality services are delivered

Develop and manage the facilities budget, including forecasting and tracking expenses. Identify cost-saving opportunities without compromising on quality and safety

Ensure all facilities comply with health, safety, and environmental regulations. Implement facilities training programs and regularly conduct inspections to identify and resolve potential hazards

Develop and implement long-term facilities plans that align with organizational goals. Participate in space planning, renovations, and expansions as necessary

Establish and maintain emergency response plans, including after-hours coverage strategy, evacuation procedures, and disaster recovery strategies. Coordinate drills and ensure all team members are trained

Promote energy-saving practices and sustainable operations. Identify and implement environmentally responsible initiatives

Negotiate contracts and manage relationships with service providers, contractors, and suppliers. Ensure service level agreements are met and performance is evaluated regularly

Serve as the primary point of contact for facilities-related inquiries. Communicate effectively regarding facilities issues, solutions, and developments

Demonstrate working knowledge of lease terms, common area maintenance and blueprints

Receive, verify, and process invoices/payments for services rendered within payment terms and accounting procedures

Develop and enforce facilities processes, procedures and policies with vendors, trades, sites and leaders. Adhere to department and company standards, operating procedures and safety requirements

Measure and report out key performance metrics for expenses, response time, ticket resolution, and call center indicators

Manage complex projects including disaster recovery, renovations, relocations, new store openings, and special assignments

May have one or more direct reports to hire, coach, lead and develop.

Qualifications

Bachelor’s degree in Facility Management, Business Administration, Engineering, or a related field is preferred

5+ years of experience in facilities management or a related field

Strong understanding of facilities maintenance, building systems, and safety regulations

Proficient in facilities management software and Microsoft Office Suite

Certifications such as Facilities Management Professional (FMP) or Certified Facility Manager (CFM) are a plus

Demonstrated ability to operate independently in a lean environment

Ability to influence across all levels of the business

Strong organizational skills and attention to detail

Excellent written and verbal communication skills

High level of integrity and discretion