Customer Support Engineer

Responsibilities: Field service activities associated with troubleshooting, diagnostic and repairing highly complex equipment at customer wafer fab facility. Resolve installation and upgrading problems. Coordinate equipment schedule to minimize system downtime. Conduct customer orientation and technical training on all aspects of equipment maintenance support for user application. Prepare field service reports on customer support activity and provides documentation to other supporting functions on re-occurring problems Requirements: Bachelor/Master's Degree in Mechanical/ Electrical/ Electronic/ Computing Engineering Working experience with semiconductor equipment is an advantage Candidates without work experience can be considered for entry position Good interpersonal/communication skills in understanding customer needs Shows initiative and can work independently Ability to work overtime and travel at short notice (transport allowance benefit, overtime work is compensated)