Head of Business Application

Job description - head of business applications

Key responsibilities

Oversee research into business requirements and technical specifications, gather requirements for application development and enhancement tasks, and provide feedback regarding their optimization to the IT Manager.

Identify opportunities for continuous improvement of IT systems, processes, and practices while taking into account international best practices, improvement of business processes, cost reduction, and productivity improvement.

Oversee application maintenance and enhancement initiatives and ensure maintenance and enhancements are carried out within the agreed timeframes.

Oversee the development, upgrading, enhancement, and maintenance of applications, ensuring availability of functionality and content for those applications as per the given technical requirements.

Collate and analyze customization of reports based on user needs and extract data for ad-hoc reports not available in standard functionality, as provided by the team. Develop reports for the IT Manager based on this information.

Analyze and identify areas and processes for potential automation via software applications.

Oversee all application quality testing and debugging activities and resolve specific user problems where needed.

Lead application testing efforts to ensure that all relevant tests are conducted thoroughly and resolve any issues identified during the testing phase.

Supervise third-party service providers in the development of specific applications and/or application functionality as assigned by the IT Manager.

Coordinate with various application vendors for new licenses, annual maintenance agreements, renewals, upgrades, bug fixing, and issue escalations.

Review and recommend on the feasibility of new technological platforms, evaluate and negotiate with potential service providers and partners in order to ensure the organization remains relevant and competitive in the marketplace.

Oversee general IT support (including development of policies and procedures, budget input, monthly reports, and technical support) to employees when required and coordinate with the rest of the IT team to ensure timely delivery of IT support.

Perform any other related duty as assigned by the IT Manager, in accordance with the provisions of the labor law.

Comply with ISO 9001:2015 QMS requirements in applicable job areas and functions.