Manager, App Support Oracle Fusion HCM - Payroll

Accountabilities: Lead HR technology application support and enhancement activities , overseeing day-to-day operations, projects, improvements, and service delivery for Oracle Fusion HCM Payroll and related HR applications.

Act as the subject matter expert for Oracle Fusion Payroll , providing guidance on payroll processing, tax calculations, benefits integrations, reporting, configuration, and requirements related to US and Canadian legislation.

Manage the full application change lifecycle , coordinating requirements, design, development, testing, deployment, and post-implementation support in line with established governance.

Lead release and change management , planning and coordinating Oracle module releases, upgrades, patches, configuration changes, and other system updates while assessing risks and downstream impacts.

Provide Tier 2 support leadership , overseeing incident intake, prioritization, troubleshooting, escalation, and resolution while ensuring issues are addressed within appropriate timelines.

Partner with functional owners and business stakeholders to understand business needs, evaluate configuration options, automate processes, and recommend solutions that improve efficiency and user experience.

Manage enhancement and bug-fix delivery , ensuring requirements are clearly defined and that solutions are designed, tested, deployed, and supported effectively.

Coordinate and allocate team resources , managing workloads, capacity planning, priorities, project assignments, and critical activities across the support organization.

Lead and develop team members , providing technical direction, mentoring, feedback, and opportunities for continuous learning while fostering a collaborative, high-performing team culture.

Manage external vendor relationships , coordinating support, enhancements, product roadmaps, issue escalations, and vendor-delivered solutions.

Drive data and process governance , promoting standardization, simplification, consistency, and continuous improvement across HR technology processes.

Monitor and communicate delivery performance , maintaining status reports, risk and issue logs, application updates, and escalation paths for matters that could affect projects, timelines, or operational support.

Support integrations and technical troubleshooting , including interfaces, databases, reporting solutions, data flows, and related Oracle HCM technologies.

Provide technical consultation and leadership during system upgrades, enhancements, and new module implementations, ensuring solutions align with business objectives and enterprise standards.

Use data and facts to guide decisions , identifying opportunities to create measurable operational, customer, and financial value while balancing innovation with risk and sustainability.

Requirements:

Bachelor’s degree from an accredited institution, or a high school diploma/GED combined with at least four years of relevant professional experience.

12+ years of HR technology support experience , including significant experience leading service delivery, application support, and vendor relationships.

Extensive hands-on experience with Oracle Fusion Cloud HCM , particularly Core HR, Payroll, Compensation, Talent Management, Recruiting/ORC, and related HCM capabilities .

Strong expertise in Oracle Fusion Payroll , including payroll processing, US and Canadian payroll requirements, tax calculations, benefits integrations, reporting, and system configuration.

Experience with OTBI, BI Publisher (BIP), Fast Formulas, HCM Extracts, BPM Worklist , and troubleshooting HCM integrations.

Strong technical knowledge of SQL/database queries, data extracts, interfaces, reporting technologies, and complex data manipulation .

Demonstrated experience evaluating requirements and technical specifications across development, testing, deployment, upgrades, patches, and application enhancements .

Proven ability to lead change control, release management, application upgrades, and enhancement programs within an enterprise HR technology environment.

Strong project management and organizational skills , with the ability to manage competing priorities, allocate resources, and deliver against milestones.

Excellent people leadership, mentoring, and team-building capabilities , combined with a collaborative and people-first approach.

Strong stakeholder management and consulting skills, with the ability to influence decisions and build trusted relationships across HR, technology, business, and leadership teams.

Excellent written and verbal communication skills, including the ability to translate complex technical information into clear, actionable messages for technical and non-technical audiences.

Strong analytical, troubleshooting, and data-driven decision-making skills , with mature judgment and an ability to resolve complex issues independently.

A proactive, innovative, and impact-oriented mindset, with a demonstrated ability to identify opportunities, challenge established approaches, and implement practical improvements.

Experience managing vendor relationships and working effectively with globally distributed teams , including coordination outside standard business hours when required.

Benefits:

Remote work opportunity in India , with the role based in the Gurugram/India organization.

Competitive total compensation package aligned with the responsibilities of a managerial HR technology role.

Opportunities to lead and develop a specialist HR technology support team .

Exposure to a large-scale Oracle Fusion Cloud HCM and Payroll environment supporting complex enterprise processes.

Opportunities for professional development, continuous learning, and technical growth .

Collaboration with senior business, HR, technology, functional, and vendor stakeholders across a global organization.

Opportunities to drive process simplification, automation, innovation, and measurable business impact .

A role combining technical leadership, people management, project delivery, and strategic consulting .

Standard business hours with flexibility to support critical incidents, emergencies, or global/offshore team coordination when necessary.

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