Install, upgrade, support and troubleshoot, Provide end user support
Dealing with hardware and application support queries and issues reported to the support desk and escalated to the Desktop Support Engineers
Install, upgrade, support and troubleshoot for printers,computer hardware and any other authorized peripheral equipment
Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software
Use tools and methodologies to load, copy and customize operating system configurations for deployment
Responsible for tracking hardware and software inventory
Familiarize end users on basic software, hardware and peripheral device operation
Take ownership and responsibility of queries, issues and problems assigned to the Desktop Support Engineers
Works with vendor support contacts to resolve technical issues within the desktop environment
Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible and any other authorized desktop applications& Microsoft or related security patches/Policies
Performs general preventative maintenance tasks on computers, laptops,printers and any other authorized peripheral equipment
Performs remedial repairs on computers, laptops, printers and any other authorized peripheral equipment
Customize desktop hardware to meet user specifications and site standards
