Quality Strategy/Transformation Lead, London

The Quality Strategy / Transformation Lead will play a critical role in defining and driving the quality strategy, governance framework, and operating model for a large-scale commercial banking transformation programme.

Working closely with senior client stakeholders, programme leadership, engineering teams, and delivery partners, you will provide programme-level quality leadership, helping establish consistent quality standards, risk management practices, and governance processes across multiple workstreams.

Key Responsibilities: Define and drive the quality strategy, governance framework, and operating model across a large-scale commercial banking transformation programme.

Partner with programme leadership, senior client stakeholders, engineering teams, and delivery partners to align quality objectives with business priorities.

Establish quality metrics, reporting frameworks, and governance processes that provide executive visibility into programme quality and delivery risk.

Drive consistency in quality engineering practices, standards, and controls across multiple teams, vendors, and workstreams.

Lead programme-level quality reviews, risk assessments, and readiness evaluations, providing recommendations to stakeholders on key delivery decisions.

Identify and manage quality, operational, and delivery risks, ensuring effective mitigation plans are in place.

Support the development and evolution of the programme quality roadmap, operating model, and governance structure.

Mentor and support quality leaders across the programme while fostering a culture of continuous improvement and accountability.

Required Skills and Experience: • 10+ years of experience within Quality Assurance, Quality Engineering, or Quality Leadership roles.

• Proven experience defining and implementing quality strategies, governance frameworks, operating models, or transformation initiatives within complex delivery environments.

• Demonstrated programme-level leadership experience across large-scale transformation initiatives.

• Strong stakeholder management skills, with experience influencing senior business and technology leaders.

• Experience establishing quality metrics, reporting frameworks, governance processes, and risk management practices.

• Experience coordinating quality outcomes across multiple delivery teams, vendors, and workstreams.

• Experience working within banking, financial services, or other highly regulated environments.

• Strong understanding of modern quality engineering principles and how quality practices support successful programme delivery.

Why Lab49? At Lab49, you’ll work on complex, meaningful problems with talented engineers, designers, and consultants. You’ll gain broad exposure to technologies, business domains, and client environments as you grow your career. We value curiosity, judgment, and ownership. If you care about quality, enjoy helping others succeed, and want your work to have real impact, Lab49 is a place where you can thrive.