Data Center Analyst - Mayfield OH
Company Description
IT
Job Description
Role: Data Center Analyst at Location: Mayfield OH Duration : 6+months
Job Responsibilities
Respond to incidents and requests o Properly manage incidents and requests per guidelines, updating frequently and with appropriate detail and resolve in a timely manner o Analyze issues and work through to resolution o Manage your queue and Understand priority of different types of issues
- Unpack - Install - connect, configure management of data center equipment
o Ability to lift 70 pounds with assistance o UPS (Uninterruptible Power Supply) installation, configuration, and support o Learn how to install different types of equipment independently
- Understanding of enterprise IT equipment
o ability to add, remove, change components in servers and network gear as required o Configuration of equipment for network monitoring o Understanding of electrical static protection protocols
- Follow Decom procedure to remove equipment from production
- Maintain documentation
o Document all installations at high levels of detail o Maintain inventory with high level of detail and precision
- Act Proactively when issues are observed, or deficiencies are realized
- Ability to provide detailed instructions to guide personnel of unknown skill set through any work the team needs but at a remote site
- Learn about all equipment in the environment independently
o Observe and learn the environments in our Data Centers o Ability to work independently as only tech/analyst on a shift
- Manage projects as assigned
- Must be willing to take off-hours on-call and respond appropriately
Preferred Skills Computer hardware part replacement, Microsoft Office (Word, Excel, Sharepoint), Microsoft Outlook, SNMP, Note Taking, Multi-tasking, customer service, network cabling (fiber/copper), Ability to guide others. Problem solving and self-management skills with attention to detail. Ability to prioritize tasks and effectively communicate verbally and in writing.
Additional Information
All your information will be kept confidential according to EEO guidelines.