Easy Buying Manager

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Easy Buying Manager (40T, 1year temporary) - IKEA Gwangmyeong Gem job (opens in new window) Søg jobbet

Republikken Korea (Sydkorea) - Kundeservice Jobbeskrivelse - Job-ID: 360514 - Dato for opslag: 12/08/2026

Who you are

• You are passionate about customers and act to ensure a positive shopping experience.
• You have the IKEA values truly reflect personal values.
• You have solid understanding of all aspects of the home-to-home shopping experience.
• You have ability cost and budget management.
• You have proven leadership knowledge in a people-centric organisation.
• You have good communication, negotiation and influencing skills.
• You have ability to find solutions for customer and operational issues.
• You have ability to work independently and reliably on agreed working methods.
• You have good attention to details by being persistent, structured and accurate.

Your responsibilities

• You contribute to the creation and operational implementation of the local customer relations' action plan.
• You support a customer-focused culture throughout the complete unit and ensure an overall easy buying experience.
• You contribute to the building of business competence by supporting co-workers in their efforts to improve according to agreed development plans.
• You implement the global solutions, services and tools that support self-service and self-choice during the complete buying experience.
• You implement and follow up on the activities identified to remove hindrances and secure a customer-focused easy buying experience.
• You ensure the efficient and cost-effective execution of the IKEA exchanges and returns policy and a customer-friendly handling of complaints.
• You provide an inspiring and motivating direction for the team and its individual members to ensure development and succession.
• You provide input to the service agreements and contracts with internal and external partne...